Customer Engagement Applications Engineer
Customer Engagement Applications Engineer
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Job Description
Company Overview
Job Description/Preferred Qualifications
Company Overview
Calling the adventurers ready to join a company thats pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA were making technology advancements that are biggerand tinierthan the world has ever seen.
Who are we We research develop and manufacture the worlds most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chipsthe kind in that phone in your pocket the tablet on your desk and nearly every electronic device you ownfaster and better. Were passionate about creating solutions that drive progress and help people do what wouldnt be possible without us. The future is calling. Will you answer
Group/Division
Enabling the movement toward advanced chip design KLAs Measurement Analytics and Control group (MACH) is looking for the best and brightest research scientists software engineers application development engineers and senior product technology process engineers to join our team.
The MACH teams mission is to collaborate with our customers to innovate technologies and solutionsthat detect and control highly complex process variationsat their sourcerather than compensate for them at later stages of the manufacturing process.
With over 40 years of semiconductor process control experience chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Our MACH team develops leading-edge solutions forpatterning process analytics and control technologies thereby providing customers with critical insight at the feature level field level and cross-wafer analysis. Our teams also develop advanced modeling simulation data analytics and process control modeling technologies.
As a member of the MACH team youll be joining the most sophisticated and successful process-control company in the semiconductor industry--working across functions to solve the most complex technical problems in the digital age.
Responsibilities
Respond to routine customer requests.
- Provide technical support and execute detailed tool installation/upgrade test plans.
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
- Provide basic operational training to customers.
- Execute project with supervision from manager or project lead.
- Support preparation and demonstration of products to the customer base.
- Upon reaching L2 product certification assist training activities of new engineers.
- Gather and feedback competitive information (when appropriate and feasible) to region RPM and/or TD.
- Gather gap analysis and fab profile information to region RPM and/or TD.
- Lead small projects.
- Provide support during H2H collaborations beta projects and gap analysis.
- Contribute to SW development for engagement projects with division.
- Execute detailed customer wafer characterization with minimal supervision.
- Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
- Document technical solution and create best known methods (BKMs) on supported products.
- Lead preparation and demonstration of products to the customer base.
- Provide advanced operational training to customers.
Qualifications
- MS with 1-3 years experience or equivalent combination of education and experience in engineering applications.
- Proficient in computer applications for data presentation and analysis.
- Ability to effectively convey ideas through oral and written communications.
- Proficient in the English language.
- Ability to multitask in a constantly changing work environment.
- Responsible working attitude and should be a team player.
- Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of
circumstances) of customer processing knowledge.
- Good working knowledge of various applications.
- Ability to diagnose and resolve basic customer issues
- Strong communication skills especially technical writing skills.
Preferred:
- IC Fab process development experience is a plus.
- Knowledge in defect detection metrology process control and yield management is a plus.
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
