ServiceNow Developer

Job Title: ServiceNow Developer

Location: Austin TX (Hybrid 4 days Onsite in Week)

Duration: 12 Months (W2 Contract)

Interview mode: Virtual

Visa: USC/ GC/ EAD- H4/ EAD- GC Only

Job Description-

Responsibilities:

Lead the development and execution of a comprehensive CMDB strategy aligned with business objectives and ITIL best practices.

Assess and make recommendations to improve CMDB using platforms like ServiceNow etc. to improve data accuracy integrity and operational efficiency.

Establish a cross-functional steering team and processes to ensure organizational alignment and develop oversight and internal ITD audit processes for adherence to standards

Establish and enforce governance frameworks standards and policies to ensure ongoing CMDB health compliance and continuous improvement.

Define and maintain Configuration Item (CI) identification and naming conventions as well as processes for capturing documenting and controlling CIs throughout their lifecycle.

Oversee data population and maintenance efforts including automated discovery processes (e.g. ServiceNow Discovery Service Mapping) data imports and integrations with other IT systems.

Define and manage the relationships between CIs to accurately represent dependencies and associations within the IT environment.

Ensure the CMDB effectively supports other ITSM processes such as Incident Change and Asset Management.

Monitor and report on CMDB performance metrics identifying areas for improvement and driving corrective actions.

Stay current with industry trends emerging technologies and CMDB platform enhancements to recommend innovative solutions.

Provide expert guidance on CMDB processes and related modules such as Discovery Service Mapping Event Management and Orchestration.

Lead and participate in design reviews and recommend improvements to the CMDB and associated processes.

Develop document and implement CI data governance processes and procedures.

Ensure that CIs are created or updated using only approved processes and procedures.

Develop document and implement CI data audits and address any issues that arise.

Collaborate with key stakeholders across Configuration Management Risk Security Operations and Asset Management to ensure accurate service mapping and lifecycle alignment.

Educate and mentor technical teams and individuals on CMDB best practices and processes.

Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

Skills and Qualifications:

8-10 years of experience in software development design and architecture.

5 years of experience in designing architecting and developing CMDB solutions with experience in CSDM methodology.

A deep understanding of the ITIL framework particularly Configuration Management Change Management and Incident Management processes.

Proficiency in ServiceNow platform customization including scripting (JavaScript Jelly AngularJS) and workflow automation.

A strong knowledge of data modeling relational databases and CMDB schema design.

Familiarity with enterprise architecture frameworks (e.g. TOGAF Zachman) and their application to CMDB strategy.

Experience with cloud platforms (AWS Azure Google Cloud) and their integration with ServiceNow solutions.

Relevant certifications such as ServiceNow Certified Implementation Specialist for Discovery (CIS-D) are preferred.

Certified Technical Architect (CTA) and Certified Master Architect (CMA) Certifications are highly desirable.

Proven ability to design architect and implement scalable and maintainable Configuration Management Databases (CMDB) that align with enterprise strategies.

A strong champion of CMDB best practices capable of influencing and driving adoption from senior leadership through to application and platform teams.

Expertise in developing and enforcing CMDB governance frameworks data quality standards and lifecycle management processes.

Exceptional communication and facilitation skills to engage diverse stakeholders conduct workshops and translate complex technical concepts into business value.

Demonstrated leadership in cross-functional collaboration fostering alignment between ITSM application development infrastructure and platform teams.

Strong analytical and problem-solving skills with a focus on continuous improvement and innovation in processes.

The ability to set clear and challenging goals while committing the organization to improved performance tenacious and accountable in driving results.

Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners.