PC LAN Technician II

HG Solutions

Posted on : 22-08-2025

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1 Vacancy

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Job Location

Phoenix - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-08-2025

Job Description

Position Description The device refresh project technician is part of a team responsible for supporting the deployment setup configuration and quality assurance for FY26 Maricopa County Desktop Refresh Project (DRP). The DRP consists of laptops desktops monitors and peripherals that will need to be deployed to 30 Maricopa County departments in a scheduled manner. DRP Technicians will report to the Desktop Refresh Project Manager and will work across multiple county department with customer liaisons and other stakeholders. This team member is responsible for distribution tracking configuration and end-user customer interactions for desktops laptops monitors and other peripherals provided by the program. This team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation status reports estimates timelines end user documentation etc. This role will work closely with the department liaisons for logistics and scheduling and full-time Service Desk representatives for configuration and troubleshooting of issues. This team member will also be responsible for product inventories processing device recycling requests and handling on-off issues as they arise. Skills Required Image/ Reimage Laptop-Desktops Manage Outgoing and Incoming Inventory Move equipment to multiple locations Complete break-fix and quality assurance checks Install applications locally and through Microsoft SCCM Contact vendor for service Communicating with end-customers and speaking in plain language Assist with service calls from vendors Assist customers in first-setup activities for outlook network and local printers 3rd party software etc. Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware software network system/application access and telecommunications systems. Diagnoses identifies isolates and analyzes problems utilizing historical database records. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Experience Required Proficient with active directory to add move and change objects within containers. Previous experience with IMAC (Install Move Add Change) within a Windows PC environment. Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need. Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change. Strong analytical and problem solving skills. Strong working knowledge of audit procedures and an understanding of basic financial principals. Strong knowledge of inventory process controls in a warehousing / distribution environment. Strong verbal and written communication including ability to teach basic computer principals in Windows 10. Demonstrated ability to handle multiple tasks and competing priorities at the same time. Ability to prioritize and set goals to achieve company objectives. Experience with enterprise level service desk ticketing systems. Maintain a positive team-oriented attitude and instruct others in the proper met Punctual and self-starter Education Required High school diploma

Employment Type

Full-time

Company Industry

Key Skills

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About Company

HG Solutions

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PC LAN Technician II

HG Solutions

Job Description

Employment Type

Company Industry

Key Skills

About Company

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