PLDCJS - Help Desk Analyst 4
PLDCJS - Help Desk Analyst 4
Posted on :
22-08-2025
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1 Vacancy
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Job Description
The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop laptop and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents rigorously advocates and promotes opportunities for all Virginians wed love to have you join us!
Required/Desired Skills Skill Required /Desired Amount of Exp in Yrs Consultant Experience Consultant Last USed Helpdesk and desktop support Required 3 Years Hardware support (PCs laptops tablets printers scanners monitors) Required 3 Years Microsoft Windows 10 and 11 Required 3 Years Microsoft Office 3NA Support Required 3 Years Remote user support Required 2 Years Basic computer networking knowledge Required 2 Years Experience supporting Xerox multifunction hardware Highly desired 1 Years Experience with VITA systems or processes Highly desired 1 Years HP and/or Dell certification Highly desired 1 Years A certification Highly desired 1 Years Questions No. Question Consultant Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 what city and state is your candidate currently located Question4 Does your candidate agree to working on site if hired
What you will do:
- Helping resolve issues staff are encountering with their hardware and/or software including desktops laptops tablets printers scanners or monitors as well as Microsoft Office applications.
- Maintaining an inventory of agency software and hardware.
- Working with VITA to manage the refresh process in order to take advantage of equipment upgrades.
- Providing security for file shares and other applications.
What the ideal candidate must possess:
- At least one year of experience providing helpdesk and desktop support.
- A strong work ethic and exceptional customer service skills.
- Demonstrated experience with PCs laptops tablets and other hardware.
- Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
- Detailed experience with Microsoft Office and application support.
- Demonstrated skills with supporting remote users.
- Working knowledge of help desk ticketing systems.
- Basic understanding of computer networking.
- Troubleshooting skills with ability to resolve problems quickly and thoroughly.
- Documented experience working as an active contributing team member as well as an independent and self-motivated employee.
- Good oral communications skills with the ability to interact with all levels of agency personnel.
- Ability to think strategically and cross culturally and independently implement new initiatives and projects.
- Ability to articulate both orally and in written form clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
- Demonstrated ability to meet critical deadlines handle multiple assignments changing priorities and ensure timeliness and quality of completed assignments.
Employment Type
Full-time
Key Skills
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