Senior Engineer, MS Ops
Senior Engineer, MS Ops
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Job Description
Presidio Where Teamwork and Innovation Shape the Future
AtPresidio were at the forefront of a global technology revolution transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.
The Role
As a Senior Engineer in a managed services provider company you will be responsible for the design implementation and management of cloud-based solutions for multiple clients. Your role will focus on delivering high-quality services meeting client KPIs maintaining SLAs based on Response and Resolution and ensuring client satisfaction.
Responsibilities include:
- Deliver expert-level (2nd/3rd line) support across a wide range of technologies and clients.
- Handle escalated incidents problems and service requests from Level 1 and 2 engineers.
- Investigate and resolve root causes implementing permanent fixes where needed.
- Meet or exceed SLAs for response and resolution times to ensure client satisfaction.
- Work in line with ITIL v4 practices including:
- Incident Problem and Service Request Management
- Change Enablement
- Continual Improvement
- Help improve internal processes and technical solutions with the wider team.
- Act as Technical Lead for specific clients and technologies.
Required Skills and Professional Experience
- Storage and SAN (Dell NetApp)
- Compute (HP and Dell)
- Hypervisor (Vmware Hyper-V)
- Windows OS (Windows Server 2012 and above)
- Windows OS components
- Exchange Server (Hybird)
- Domain Services (Active Directory etc)
- Microsoft Azure Services
- Microsoft 365
- Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model troubleshooting tools)
- Security focused mindset and technical approach
- Minimum of 3 years experience in a similar role
- Certification to backup technical expertise
Required Soft Skills and Professional Experience
- Good Communication skills
- Take ownership of technical problems see them through to resolution
- Quickly build rapport and gain client confidence.
- Work individually and as a part of a team.
- Be able to follow company procedures and methods.
- Available to work out of hours / weekends if necessary.
- Logical thinker.
- Have a proven track record in trouble shooting and problem solving.
- Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
- Ability to quickly learn new products.
Why Join Us
At Presidio we believe that great engineers thrive when given the space to grow the tools to succeed and the trust to deliver. As part of our team youll enjoy:
- Health Insurance and Pension benefits.
- Hybrid Work Model Work from home four days a week with just one day in-office at our Parkwestlocation.
- Flexibility We value work-life balance and empower our team with the flexibility they need to do their best work.
- Training & Certification Support Ongoing investment in your technical and soft skills with backing for certifications that grow your career.
- Exposure to Cutting-Edge Technologies Work with a broad range of platforms tools and enterprise clients across industries.
- Career Progression & Mentorship Receive personalised guidance to help you shape your path whether its deep technical expertise or leadership.
Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.
Hereyour impact is youre harnessing the power ofGenerative AI architecting resilientdigital ecosystems or drivingdata-driven transformation youll be part of a team that is shaping the future.
Ready to innovate Lets redefine whats nexttogether.
About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.
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Required Experience:
Senior IC
Employment Type
Full-Time
