Client Service Representative
Client Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Client Communication & Scheduling:
Answer calls and emails promptly with professional friendly service.
Schedule appointments based on client needs and veterinarian availability.
Use technology to send appointment reminders confirmations and follow-up messages to keep clients informed and their pets care on track.
Client Relations & Customer Service:
Greet clients warmly and ensure a positive experience throughout their visit.
Use active listening to gather important medical information and triage inquiries directing more complex questions to the medical team.
Demonstrate empathy in all interactions especially when dealing with upset or emotional clients while maintaining a calm and professional demeanor.
Promote current promotions and campaigns keeping clients informed about special offers services and initiatives.
Support the Medical Team & Practice Operations
Provide clients with accurate post-visit instructions including medication schedules and follow-up care.
Help maintain a clean organized reception area and assist with daily practice operations as needed.
Inform clients about the services offered preventive care options and how they can conveniently book appointments online or shop for pet products through our online store.
Qualifications:
High school diploma or equivalent required.
Excellent communication skills and a strong desire to provide compassionate client-focused service.
Prior customer service experience preferably in a veterinary or medical setting.
Basic proficiency with technology including scheduling software and online communication platforms.
Strong organizational skills and the ability to handle multiple tasks efficiently even during busy periods.
Ability to lift up to 40 pounds independently.
At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Heres what you can expect when you join our team:
Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
