Invoicing Analyst
Invoicing Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Invoicing & Adjustments team members are responsible for the accurate and timely invoicing of customers. They will ensure customers receive invoices account statements and adjustments (credit memos/returns) timely and accurately. Focusing on ensuring customers understand their invoices (via billing dashboard email or KP articles) and being reminded to pay prior to the due date will be the focus for the team members. The team will be expected to process credits related to subsidies partner rebates refunds or concessions provide documentation of completed transactions to Samsara customers apply appropriately to the invoice and reflect on the customer statement. This role will be measured by KPIs related to volume trends custom invoicing management and customer case volume.
This is a remote position open to candidates based in Mexico. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
- Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role you will:
- Ensure customer invoices are accurate and for all customers
- Enroll global customers in consolidated invoicing ensuring they understand the nuances of the program
- Create credit transactions for customers with returns subsidies partner credits (insurance rebates) concessions
- Certify invoices payment and credit memos for MX-based customers
- Answer internal and external questions on invoicing adjustment transactions and statements
- Identify and correct system errors causing invoices to fail to send automatically
- Create custom billing schedules at IF/Sales request
- Accommodate specialty invoicing requests
- Upload invoices to portals when required
- Create customer-facing documentation answering frequently asked billing questions
- Project work to improve the overall invoicing process
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Bachelors degree
- 2 years in Accounts Receivable preferably in an invoicing or billing-specific role
- Experience with Mexico Accounts for invoicing and payments
- Tax reconciliations experience
- Proficient in MS Excel
- Ability to multitask and thrive in a fast-paced environment
An ideal candidate also has:
- NetSuite/Salesforce experience
- Ariba Coupa and/or Oracle experience
Required Experience:
IC
Employment Type
Full Time
