Manager, Student Care & Alumni Engagement
Manager, Student Care & Alumni Engagement
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Job Description
The School of Materials Science and Engineering (MSE) at Nanyang Technological University (NTU) has transformed into a global leader in Materials Engineering offering cutting-edge education and world-class research. Recognised as a premier institution for research MSE collaborates with top universities multinational corporations and R&D institutions worldwide. Since 1991 NTU MSE has led the way in advancing materials engineering and today it stands as one of the largest and most influential schools in the field. Our commitment to providing an integrated science-driven and application-oriented education ensures that our students are equipped with the skills needed to excel in a rapidly evolving global industry.
We are seeking a passionate and driven professional to join MSE as Manager Student Care & Alumni Engagement. You will be the goto point of contact for student wellbeing proactively shaping initiatives that help our 1070 students thrive academically and personally. At the same time you will lead efforts to build a vibrant alumni network that contributes back to the Schools growth and reputation.
Key Responsibilities
Lead and implement holistic student care and wellbeing initiatives.
Serve as the trained first point of contact for all students in MSE providing basic counselling early intervention and referral to specialised services when needed.
Design and execute programmes workshops and campaigns that support students mental emotional and social wellbeing throughout their academic journey.
Monitor student needs through feedback channels data analysis and engagement with student leaders adjusting initiatives to remain relevant and impactful.
Partner with faculty academic advisors and university offices (e.g. Student Affairs Counselling Services) to ensure a seamless ecosystem of support.
Build a strong sense of belonging by fostering an inclusive caring school culture.
Drive alumni engagement and build a vibrant alumni network.
Develop and implement short and longterm alumni engagement strategies aligned with MSEs vision.
Organise and manage alumni events mentorship programmes networking sessions and industry collaborations to strengthen ties between alumni and the School.
Maintain and grow alumni databases and communication channels ensuring regular touchpoints through newsletters features and recognition initiatives.
Identify opportunities for alumni to contribute expertise time or resources to benefit students and MSEs growth.
Collaborate with the universitys Alumni Relations teams and external partners to enhance MSEs visibility and reputation.
Build crossfunctional partnerships and ensure alignment with university objectives.
Work closely with MSE leadership faculty and administrative teams to integrate student care and alumni strategies into broader school initiatives.
Liaise with central university offices to align with policies leverage resources and share best practices.
Track impact and drive continuous improvement.
Monitor KPIs for student care and alumni engagement track participation and feedback and prepare regular reports for MSE leadership.
Use data and insights to refine programmes and inform future planning.
Why This Role is Great for You
At MSE you will play a pivotal role in shaping a supportive environment for our students and building a lasting alumni network that amplifies our impact. Join us and make a difference in nurturing the next generation of materials science and engineering leaders.
Qualifications
Bachelors degree in Counselling Psychology Social Work Education or related field (Masters degree or relevant certifications an advantage).
At least 5 years experience in student services welfare or pastoral care
Trained in counselling and crisis support with strong empathy and interpersonal skills.
Proven experience in student services welfare or alumni relations with solid programme management and stakeholder engagement skills.
Excellent communication cultural sensitivity and a genuine passion for student development and community building.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTURequired Experience:
Manager
Employment Type
Full-Time
