Client Care Coordinator
Client Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Were Hiring: CLIENT CARE COORDINATOR
Remote Part-Time US Pacific Hours
Help us support people on their mental health journey.
Were looking for aClient Care Coordinatorto join our growing telehealth therapy practice. Based in California and work with individuals couples and families from a wide range of backgrounds young professionals in tech healthcare business non-profits and more.
This is aremote part-timeposition (Monday to Friday 9AM1PM Pacific Time preferred) and youll be one of the first people new clients speak to. So warmth professionalism and a helpful attitude are key.
What youll be doing:
- Taking in new referrals and making sure theyre scheduled within 24 hours
- Answering calls and emails with a welcoming tone and helpful attitude
- Matching clients with the right therapist based on their needs
- Keeping records up to date in our electronic system (we use Simple Practice)
- Giving clients clear info about what to expect and what to bring
- Helping with internal transfers and booking new clients weekly
- Reaching out to clients with unpaid balances
- Maintaining reports waitlists calendars and other admin tools
- Assisting with therapist credentialing when needed
- Communicating with the team when something needs attention
- Handling other admin tasks that help things run smoothly
What were looking for:
- Proven workexperience in admin front desk healthcare support or similar
- Great written and spoken English communication
- Detail-oriented and organized especially with schedules and data
- Comfortable using Microsoft Office and office software (Simple Practice is a plus)
- Friendly and professional phone manners
- A reliable computer strong internet and a quiet private space to work from
- Able to stay calm manage multiple tasks and prioritize as needed
What youll get:
- 100% remote setup
- Weekends fixed off
- A supportive inclusive team
- Opportunities to learn about private practice and mental health care
- Non-tax rate
- Flexible part-time hours (ideal for someone looking for work-life balance.
- Hours are Monday to Friday (9AMto 1PMPST preferred) part-time.
Ready to be the calm kind voice that helps someone take their first step toward healing If youre someone who thrives in a role that blends heart and hustle wed love to meet you.
Required Experience:
Senior IC
Employment Type
Full-Time
