Vice President
Vice President
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Job Description
Basic Function
Plan develop and execute the operational strategy for the business unit to ensure client satisfaction revenue growth and profitability for the business unit. Ensure efficient service delivery revenue management operational planning and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning Updating account plan with actions and governance and strategic review for the future growth of the account
Essential Functions
Grow account in all LOBs Operations Management Analytics and Consulting
Deliver savings to Client operations with appropriate sign offs
Dollar value delivered to Client.
USD value delivered to EXL
Ensure that given client operations are run efficiently to ensure higher profitability
Maintain and increase FTEs as per the budget
Generate additional revenue
Focus on efficiencies - leaner greener and faster
Focus on Smooth migration Process stabilization & sustained delivery
Reducing operational costs
Launch TBP as per opportunity
Evaluate spans of BAU and low complexity processes
FTE headcount
Revenue from the BU Vs. Target
Deliver guaranteed productivity improvement Gross Margin for the BU
MEI (Manpower Efficiency Index)
Ensure client satisfaction on all SLAs and given parameters
Required Experience:
Chief
Employment Type
Full-Time
