Manager, Program Effectiveness Assessment (3748)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a proactive and analytical Manager for Compliance Strategy and Operations (S&O) with extensive experience building and scaling compliance programs. This critical role reports to the lead Governance Program Management Senior Manager and will lead the design and development of the Compliance Program Effectiveness Assessment. The ideal candidate possesses a deep understanding of Risk Control Self-Assessments a high degree of organizational ability and diligence a strategic thinker is data driven and technology forward willing to provide support across multiple teams and ensure tasks are captured documented monitored and reported on time. This role does not have direct reports but will be supported by a Senior Analyst and will work closely with the Senior Manager of Global Compliance Strategy and Operations Program Management. The successful candidate is willing to work hands-on to drive key initiatives across compliance operational risk management and audit functions works well in a team dynamic to ensure the seamless execution of complex high-impact projects.

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Key Responsibilities:

• Compliance Operations and Infrastructure Development:
  • Oversee the development design implementation and continuous improvement of the global Compliance Management Program throughout the development lifecycle from initial conception to implementation
• Program Effectiveness Assessment:
  • Lead the planning execution and evolution of TDs global compliance Program Effectiveness Assessment
  • Serve as the lead liaison with first-line business risk owners and compliance oversight functions
  • Support the assessment of first-line risk owners alignment with compliance requirements to ensure that systems products services and practices comply with enterprise policies standards procedures and applicable regulations
  • Drive the development and implementation of risk metrics and indicators (KRIs/KPIs)
  • Provide assurance and validation of first-line compliance program effectiveness including methodology alignment policy and procedure adherence issue tracking accuracy and control coverage adequacy and advise on improvements based on assessment outcomes and findings
  • Maintain detailed testing results evidence and outcomes in GRC platform
  • Develop and produce data-driven dashboards and risk reporting materials using tools such as Power BI Tableau and Excel for use in senior management and Board-level governance forums
  • Support and contribute to global ORM / ERM initiatives sharing insights across jurisdictions and aligning local execution with global ERM program strategy
• Cross-Functional Collaboration:
  • Partner with and build trust with key business partners and act as a trusted resource
  • Work closely with compliance risk operations and technology teams to implement new workflows processes and procedures that align with compliance objectives
  • Collaborate with TDs vertical and horizontal functions to address risk and compliance issues
  • Consult with key stakeholders on solutions based on good internal models and advice
  • Recognize that risk management and compliance are about preparation and prevention as much as response and recovery
• Hands-on Execution:
  • Roll up your sleeves to handle day-today compliance tasks while building scalable processes
  • Produce quality work products independently and collectively with team members

Qualifications:
Education & Experience

• Minimum 7 years of compliance risk management enterprise risk management operational risk management or audit experience within a regulated financial service or FinTech environment
• Deep understanding of Risk Control Self-Assessment Control Testing frameworks risk assurance methodologies and regulatory expectations.
• Advance proficiency with GRC platforms (preferably ServiceNow and Archer) and experience managing risk data lifecycle activities
• Strong writing presentation and documentation skills with an ability to translate technical findings into actionable business insights
• Consistently delivers high-quality and timely work with attention to detail and a strong sense of ownership and accountability
• Experience with business transformation regulatory remediation or change management initiatives as a result of strategic regulatory risk-related technological or operational evolutions
• Is intellectually curious learns and adapts to the business provides insight solutions as well as information
• Demonstrated ability to think critically strategically analytically and to creatively problem solve
• Strong leadership skills with a proven track record in driving positive and sustained change
• Excellent verbal and writing skills
• High sense of ownership adaptability flexibility and comfortable with ambiguity
• Professional demeanor excellent interpersonal skills capable of working with all levels of internal and external staff including regulators and collaborating across large organizations
• Ability to work in a diverse and inclusive workspace
• Ability to work in a team dynamic
• Proficient in Word Excel PowerPoint Outlook Teams Microsoft Office Suite Visio and Power BI

Preferred Qualifications

Education & Experience

• Masters degree in business administration (MBA) Project Management Engineering Management or a related field
• Certification in risk management or financial analysis (FRM PMI-RMP CFA etc.)
• Prior consulting experience in Compliance Advisory Risk Management or Audit

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):