Senior Case Manager
Senior Case Manager
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Job Description
About Asteron Life
Asteron Life has been supporting New Zealanders for nearly 150 years. We are here tohelp customersbuild bright futures and protect what matters most. We offer a range of personal business and employee insurance products that can help our customers through just about anything life throws at you.
We work with our financial advisers who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest and our strategic partners who provide tools and information so customers can assess their needs and find the cover thats best suited to them.
We value diverse backgrounds and perspectives foster an inclusive collaborative and flexible working environment that will support your professional growth and reward your contribution.
The Opportunity
Are you a seasoned disability case manager with over five years of experience and a passion for making a meaningful impact Were looking for a compassionate and technically skilled professional to join our team in a role that blends empathy strategic thinking and leadership. Youll manage a diverse portfolio of claims - including complex and contentious cases - while delivering exceptional customer service and promoting early return to work and rehabilitation as positive outcomes for our clients.
In this role your strong communication skills will be key as you assess claims liaise with medical professionals and guide clients through sensitive and often challenging circumstances. Youll be responsible for evaluating medical and financial evidence identifying risks and ensuring claims are managed with integrity and transparency. Your ability to build trust and maintain supportive relationships will help drive successful outcomes for both clients and the business.
Beyond claims management youll play a vital role in mentoring and developing junior case managers sharing your expertise through training co-management and technical guidance. Youll also support leadership initiatives contribute to strategic projects and help enhance our claims service reputation through adviser engagement and education. If youre ready to lead with empathy and expertise wed love to hear from you.
This role offers a permanent full-time contract and embraces flexible working arrangements. Youll enjoy the freedom to work remotely while also spending 50% of your fortnight in the office striking a balance between collaboration team connection and personal flexibility. This hybrid model supports both business needs and your preferred way of working
Your Story
We have adopted agile ways of working providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:
5 years of disability case management experience
Insurance industry experience and claims experience in particular is desirable
Assess disability claims empathetically and with leading customer service while optimising early return to work and closure for the mutual benefit of the claimant and Asteron.
Promote rehabilitation and return to work as desirable outcomes for our claimants.
Manage a portfolio of claims including some which are complex or contentious applying sound technical legal and medical knowledge and experience.
Contribute to the development and stability of the claims team by mentoring and by providing advice and training to developing case managers.
Why Join Us
At Asteron Life we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
Career pathways including local and global mobility opportunities.
Leading Learning Platforms and support in professional development
Medical Plan and Wellbeing Programs
Life Income Protection and Trauma Cover.
Accessibility and Checks
Before commencing employment in this role you will need to provide two references full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .
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Manager
Employment Type
Full-Time
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