Help customers succeed with secure, global IoT connectivity

Position Overview:

At IXT we connect the worlds IoT devices with secure reliable and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximise the value of our solutions from onboarding to long-term success. As a dedicated customer success manager you will lead the development of IXTs customer experience ensuring seamless implementation proactive support and customer growth across a range of industries.

Key responsibilities:

• Build own and develop the customer journey guide customers from onboarding to full adoption of IXTs products.
• Ensure a smooth onboarding experience helping customers integrate our solutions with their existing IoT infrastructure.
• Act as the primary point of contact for customer questions training and technical support.
• Monitor customer health identifying risks and opportunities for expansion.
• Work cross-functionally with sales marketing product and technical teams to improve the customer experience.
• Provide proactive support solving connectivity challenges and ensuring reliability.
• Develop educational content such as FAQs webinars and training sessions to help customers use IXTs services effectively.
• Own HubSpot Service Hub processes optimising customer success processes ticketing and automation.
• Leverage HubSpot CRM and automation to track customer engagement and drive retention.

Qualifications:

• Experience in customer success account management or technical support in a telecom SaaS or IoT-related industry.
• Highly organised with a structured and proactive mindset.
• Strong communication skills you can explain complex solutions in a simple and engaging way.
• Problem-solving approach you enjoy tackling challenges and finding solutions.
• Experience working with CRM tools (HubSpot Salesforce etc.) is an advantage.
• Technical understanding of connectivity solutions (SIM eSIM VPNs IoT platforms) is a plus.

What we offer:

• A high-impact role with significant responsibility and influence in a rapidly growing company
• Opportunities to work closely with decision-makers and shape IXTs future.

• Shape the future of IoT connectivity be part of a fast-growing company at the forefront of secure global connectivity.
• Ownership & impact as the Customer Success Manager youll have the opportunity to build and shape our customer success strategy.
• Great team culture join a highly skilled and driven team that values collaboration and innovation.
• A dynamic environment with an entrepreneurial spirit and a focus on fun at work.

How to Apply:

For more information contact: Senior Advisor Leif Thoring:or Senior Advisor Eirik Strandkleiv

All inquiries are confidential and applications are reviewed on a rolling basis.

Visit IXT to learn more about our products and vision.