Help customers succeed with secure, global IoT connectivity
Help customers succeed with secure, global IoT connectivity
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Overview:
At IXT we connect the worlds IoT devices with secure reliable and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximise the value of our solutions from onboarding to long-term success. As a dedicated customer success manager you will lead the development of IXTs customer experience ensuring seamless implementation proactive support and customer growth across a range of industries.
Key responsibilities:
- Build own and develop the customer journey guide customers from onboarding to full adoption of IXTs products.
- Ensure a smooth onboarding experience helping customers integrate our solutions with their existing IoT infrastructure.
- Act as the primary point of contact for customer questions training and technical support.
- Monitor customer health identifying risks and opportunities for expansion.
- Work cross-functionally with sales marketing product and technical teams to improve the customer experience.
- Provide proactive support solving connectivity challenges and ensuring reliability.
- Develop educational content such as FAQs webinars and training sessions to help customers use IXTs services effectively.
- Own HubSpot Service Hub processes optimising customer success processes ticketing and automation.
- Leverage HubSpot CRM and automation to track customer engagement and drive retention.
Qualifications:
- Experience in customer success account management or technical support in a telecom SaaS or IoT-related industry.
- Highly organised with a structured and proactive mindset.
- Strong communication skills you can explain complex solutions in a simple and engaging way.
- Problem-solving approach you enjoy tackling challenges and finding solutions.
- Experience working with CRM tools (HubSpot Salesforce etc.) is an advantage.
- Technical understanding of connectivity solutions (SIM eSIM VPNs IoT platforms) is a plus.
What we offer:
- A high-impact role with significant responsibility and influence in a rapidly growing company
- Opportunities to work closely with decision-makers and shape IXTs future.
- Shape the future of IoT connectivity be part of a fast-growing company at the forefront of secure global connectivity.
- Ownership & impact as the Customer Success Manager youll have the opportunity to build and shape our customer success strategy.
- Great team culture join a highly skilled and driven team that values collaboration and innovation.
- A dynamic environment with an entrepreneurial spirit and a focus on fun at work.
How to Apply:
For more information contact: Senior Advisor Leif Thoring:or Senior Advisor Eirik Strandkleiv
All inquiries are confidential and applications are reviewed on a rolling basis.
Required Experience:
Exec
Employment Type
Full Time
