Global Client Associate
Global Client Associate
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Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Position
Interactive Brokers seeks high-level serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.
Responsibilities
- Resolve routine and complex client service issues via phone email and chat thoroughly and expeditiously utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes including:
- Operability of IBKR Trader Workstation Web Trader and Mobile Trader execution platforms including trading modules and analytical tools
- Cash deposit and withdrawal activity position transfers and account administrative functions
- Product availability and attributes
- Exchange clearing and depository functions; Order types and routing logic; Order status trade and delivery settlement exercise & assignment expiration processing and corporate actions
- Margin calculations commission structure interest and fees
- Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming Clearing Cashiering and Compliance on common issues. Contribute to the development of client service systems policies and procedures.
Qualifications Skills & Attributes
Minimum qualifications:
- Bachelors or advanced degree in finance economics or a related field
- 2-3 years of experience in client services or related field.
- Strong verbal and written communication skills to accommodate client inquiries directed via telephone email and online chat
- General understanding of the following financial instruments: stocks securities options futures options on futures foreign exchange and fixed-income
- Languages: Fluent English and Italian
- Ability to work in a dynamic medium-size office environment
- Candidates must have an EU passport or a qualifying work permit/residency to work in Hungary
Company Benefits & Perks
- Discretionary annual bonus (cash and stock)
- Private healthcare insurance
- Free recreational pass (AYCM XL package)
- Daily food allowance in the office
- Monthly BKK pass
- Hybrid way of working (2 days home office/week)
- Modern office in the heart of Budapest with free amenities
- Great atmosphere with friendly and exceptional colleagues and frequent company outings
*The benefits package will be reviewed regularly and may be subject to change.
If you are motivated and have strong initiative we can offer you a position that will both challenge and reward you. You will be part of an exciting team helping to shape one of the worlds strongest trading and brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate prudent controlled growth.
Required Experience:
Exec
Employment Type
Full Time
