IDEAlab Assistant, Temporary

Note for Current UM Employees

Current employees must apply internally via ConnectU >

The University of Mississippi

The University of Mississippi fondly referred to as Ole Miss stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant inclusive community where every member student faculty and staff can achieve their fullest potential.

Department Summary

The IDEAlab Makerspace is a small team focused on creating and maintaining an engaging and educational makerspace.

The lab works with an array of individuals groups and departments internally in the library and across campus. The team is led by constructive collaboration and a drive to help users learn.

Workflow in the makerspace changes based on the semester allowing for periods of high patron interaction and other periods of increased internal projects.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -Information Technology

Sub-Family -IT Support

Career Track / Level -O2

Grade - 5

Role Summary

Performs technical troubleshooting by leveraging documented procedures and ensuring a high level of customer service in order to support the business and academic mission of the institution through technology.

Performs technical troubleshooting by leveraging documented procedures and ensuring a high level of customer service in order to support the business and academic mission of the institution through technology.

Examples of Work Performed

This position is responsible for assisting the makerspace Program Coordinator in maintaining a clean safe and productive Makerspace.

Tasks include: Helping run events and workshops collect data and organize data related to the makerspace maintaining good verbal and written communication with makerspace patrons in person over the phone or through email keeping track of and fulfilling open orders on the 3D printers or large format printer assisting in the supervision of student workers and lab patrons ensuring that university policy compliance and safety.

In addition to these tasks this position will oversee the use of the following equipment: 3D printers A/V equipment Cricut die cut machine electronics equipment large format printer sewing machines and virtual reality headsets.

Essential Functions

These essential functions include but are not limited to the following. Additional essential functions may be identified and included by the hiring department.

1. Identifies troubleshoots resolves and/or escalates routine and first level technical problems for various products and services.
2. Receives and responds to inquiries and provides technical information through various communication mediums according to established policies and procedures.
3. Using the ticketing system log details of work performed and resolution procedures after intervention.
4. Assist with training student staff.

Minimum Education/Experience

Education:High School or Equivalent

Experience:(2) Two Years Experience

An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis.

The schedule for this position will be Monday through Thursday 11 a.m. - 8 p.m.; Friday 8 a.m. - 5 p.m.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice education program or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race color gender sex pregnancy sexual orientation gender identity or expression religion national origin ethnicity citizenship age disability military status protected veteran status or genetic information or any other legally protected status.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive and additional job-related physical requirements may be added to these by individual agencies on an as needed basis.

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 40 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job the incumbent is frequently required to talk and hear; and use hands to finger handle or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check and when appropriate a financial (credit) report or driving history check.