Waiter/ Waitress
Waiter/ Waitress
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Salary Not Disclosed
1 Vacancy
Job Description
Shangri-La Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific North America Europe and the Middle East.
Based in Hong Kong we are expanding globally with developments under way throughout Asia the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide we offer global exposure exciting career prospects and opportunities in hospitality F&B real estate technology marketing design business development finance project management and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world we are inviting dynamic individuals to join one of the regions most exclusive city hotel.
We are in search of energetic vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
Provide professional warm and engaging service to guests in the assigned F&B outlet
Present menus take accurate food and beverage orders and make recommendations where appropriate
Ensure all orders are served promptly and correctly meeting the hotels service standards
Set up tables according to the required setup and maintain cleanliness of the dining area at all times
Coordinate with kitchen and bar teams to ensure smooth and timely service delivery
Handle guest inquiries feedback or complaints professionally and escalate when necessary
Upsell food beverage and special promotions to enhance guest experience and revenue
Follow all hygiene safety and hotel policies including grooming standards and COVID-19 protocols
Qualifications
Minimum SPM or equivalent; a diploma in Hospitality or related field is an added advantage
At least 1 year of experience in F&B service preferably in a hotel or upscale restaurant environment
Pleasant personality with strong communication and interpersonal skills
Customer-focused with a proactive and positive attitude
Ability to work in a fast-paced team-oriented environment
Willing to work flexible hours including weekends and public holidays
Basic knowledge of food and beverage menus allergens and service techniques
Able to converse in English; additional languages are a plus
Employment Type
Full-Time
