Portfolio Customer Success Manager
Portfolio Customer Success Manager
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-08-2025
Job Description
Viseven Group is a leading global B2B MarTech service provider empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The companys solutions products and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven our rapidly growing team boasts over 700 highly skilled professionals including experts in development design business analysis project management delivery sales marketing and customer success.
With a global footprint in more than 30 countries across the US LATAM Europe and APAC and physical offices in Ukraine Poland Estonia India and the US we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Responsibilities:
- Possess a thorough understanding of the entire product and service portfolio have deep understanding of Customers needs and goals to advise them on how to leverage these offerings to achieve maximum benefit and meet their strategic goals.
- Provide advanced consultation to clients challenging existing solutions with better options suggesting improvements and inspiring clients with innovative ideas from our roadmap.
- Understand customers AS-IS state their strategy and desired outcomes.
- Pro-actively guide customers in their Digital Transformation journey to higher maturity inspire them with new ideas from our roadmap and foster exchanges of relevant good practice observed in the industry/with other clients
- Develop strategies for overcoming challenges together with internal team and with client (analyze the case form solution discuss with client). Keep track of possible risks establish plan for their mitigation
- Act as the voice of the customer. Ensure feedback is transferred and considered by relevant Vi7 teams production R&D support etc. Establish tracking to ensure agreed improvements are implemented.
- Orchestrate collaboration throughout project lifecycle from initiation to execution and continuous improvement.
Requirements:
- Industry knowledge.
- In-depth understanding of the pharmaceutical industry market dynamics and digital transformation trends.
- Typical operations of a Pharma company structure how sales and marketing works Global-to-Local.
- Digital experience in the pharmaceutical domain.
- Fundamentals of customer engagement.
- Ability to analyze customer data to identify trends patterns and areas for improvement.
What we provide:
We know our team members are key to achieving our goals so we value and empower them to share their vision. We reward this passion with exceptional benefits including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage childbirth or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable fully equipped office and the possibility to work from home.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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