Quality Analyst (Pasig)
Quality Analyst (Pasig)
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Ready to Make a Ridiculous Move
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
So what does aQuality Analystreally do
This is your entry into the BPO industry which paves your way to becoming a successful Client Services professional. Think of yourself asthe person who willliaise closely with Teammates and clients - to support analyze evaluate and resolve issues.So not just anyone can be a Client Analyst.We are in search of the best of the best among teammates who pride themselves in being detail oriented and process driven. We need your full concentration now because well take you through what it takes to be the best Quality Analyst!
Imagine yourself going to work with one thing on your mind:you will be the go-to person who will support teammates on back-end concerns related to functionality performance reliability stability and compatibility issues in their day-to-day tools and tasks.You will be the first level of escalation in analyzing and resolving problems working closely and in association with other concerned departments.
Being detail oriented you will conduct audits per agent on a daily basis to ensure quality of work and compliance to processes. You will submit End of Shift Reportsto support your study evaluate information and present analysis.You will ensure that client complaints are resolved and not repeated in future.
AsQuality Analyst you will submit weekly and monthly quality reports identifying potential quality issues per defined process and escalating quality issues immediately to management. You will attend Weekly Business Reviews with assigned campaign TLs/OMs/Clients; and hold regular calibration sessions with your assigned teams. This includes conducting side by side monitoring of tasks performed by teammates and providing feedback sessions to teammates and team leaders. Most importantly you will isolate and report defects or problems; as well as verify solutions or fixes to ongoing issues.
So do you have what it takes to become a successfulQuality Analyst
REQUIREMENTS:
- Ability to express ideas analysis findings formulate recommendations etc. by means of clear and effective written and verbal communications
- Ability to acquire a greater understanding of business economics or relevant subject under study through the application of research methodologies
- Ability to identify patterns or connections between situations that are not obviously related and identify key or underlying issues in complex situations
- Able to focus efforts on discovering and meeting the clients needs
- Passionate about working well and surpassing standards of excellence
- Able to work cooperatively with others to be part of a team to work together as opposed to working separately or competitively
- Capable of good judgement
QUALIFICATIONS:
- If fresh graduate a degree in business marketing or any related field
- Knowledge of customer service practices
- 1-2 years previous experience in Sales Marketing or Customer Service roles is a PLUS!
- Experience in conducting research and analytics supported by strong computer proficiency skills
- Experience in mediation and conflict resolution techniques
- Excellent communication skills (verbal and written)
About TaskUs:
TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery and ridesharing HiTech FinTech and HealthTech.
As of June 30 2021 TaskUs had approximately 31500 employees across twenty locations in the United States the Philippines India Mexico Taiwan Greece Ireland and Colombia.
Please note that you must be in your current position for a minimum of 6 months to be eligible to apply for other internal positions.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
IC
Employment Type
Full Time
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