Workplace Experience Receptionist
Workplace Experience Receptionist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Workplace Experience Receptionist Role
As an ambassador at Ripple your primary goal is to positively impact the care and comfort of Ripples people (Ripplers) and guests. You will engage with Ripplers and build strong working relationships. You will learn to understand their wants and needs in order they feel valued looked after and are able to work in an inclusive and productive environment.
The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming professional and friendly manner. This client-facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.
Job Responsibilities
Enthusiastically welcome guests anticipate their needs assist with arrivals departures and office orientations
Engage visitors employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence professionalism responsiveness and exceptional customer service skills.
Act as a central point of contact providing information and wayfinding for the campus services and activities
Actively monitor and maintain the front desk lobby and surroundings to ensure an environment that is safe clean organized and reflects brand standards
Execute the badging process for employees visitors and third-party providers
Implement and monitor standards of service to meet and exceed expectations
Connect with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events to anticipate and address concerns and to ensure operations without incident
Create work orders for custodial maintenance safety and security concerns through the appropriate channels/systems
Identify potential risks and escalate as appropriate to ensure no privacy breach security incident or disruption to the Clients operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of services
Qualifications
Minimum 3-5 years of previous customer service receptionist or hospitality-related experience
People Person: The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge of a range of information technology tools and platforms
Working knowledge of software applications
Ability to perform minimal physical activity such as carrying small packages
Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Employment Type
Full-Time
