Manager/Senior Manager Client Success
Manager/Senior Manager Client Success
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Job Description
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987 we are helping brands associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency headquartered in Geneva Switzerland with a global presence of 60 offices in 31 countries.
THE OBJECTIVE
The Manager/Senior Manager Client Success also called a major account manager key account manager national/global account manager is the guardian of the strategic client relationship orchestrating the deployment of corporate-wide resources to provide comprehensive products services and solutions to the strategic account.
You will be expected to manage MCIs Account(s) base in Singapore or in the Asia Pacific region to continue with the momentum in winning more business through strategic communication and relationship management. You will work towards contributing to the achievement of the financial goals and growth of the account allocated.
To ensure smooth communication flow and knowledge sharing with DirectorCorporate and with the Client Success team based in Singapore.
THE WORK
Client Relationship Management (40%)
Implement Annual Client Needs Assessment Account Action Plan Personal Action Plan
Manages relationship with local and country contacts
Possess a thorough understanding of clients current and future needs
Take a client perspective be the voice of the client within MCI
Recognize and meet clients needs: be the voice of the client within MCI responsible for the overall client experience and orchestrates deployment of MCI resources to provide comprehensive products services and solutions to the client
Possess client-centric attitude good networking skills empathy and cultural sensitivity
Strategic Sales & Value Creation (20%)
Identify respective global accounts trends and developments
Develop growth within existing accounts in cooperation with Project Managers
Increase local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to the client
Identify potential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI offices in this region and around the world to pursue and develop these opportunities.
Create value by addressing client objectives and unmet needs in creative ways
Plan and deliver effective impactful and persuasive presentations suited to the characteristics and needs of the audience.
Up-sell MCI services and solutions specifically but not limited to the Corporate Division pro-actively during project lifecycle
Prepare thoroughly for negotiations and handle objections and disagreements taking a consultative approach to resolve situations
Able to quantify value and increase MCIs revenue and market share
Work on and oversee proposal and budget creation for pitches and RFPs from clients and in the process required to understand event/project budget and operations for different types of events.
Leadership and Performance Management (20%)
Manage multi (functional/geographical/virtual) teams and enact (endorse) process
Take an entrepreneurial approach and apply excellent financial planning skills to allocate resources based on strategies and related objectives
Delegate & team empowerment responsibility within the team
Monitor health of all relationships between MCI and clients
De-escalate disagreements and orchestrate resolutions
Strategic Planning & Execution (10%)
Achieve competitive advantage and create future growth through carefully planned and executed account action plans
Take ownership to increase long-term client value and meet MCIs organic growth objectives
Know when to move forward/ ease back on an opportunity to maintain the strength of the relationship
Resolve shot-term challenges without being absorbed by day-to-day pressures
Translate client strategies and unmet needs into meaningful action plans aligned with MCI objectives and business goals.
Leveraging Organizational Priorities (10%)
Usage extensive industry and market knowledge to serve the client as trusted advisor
Articulate knowledge of MCI products and solutions to demonstrate their added value in accordance to the clients specific situation
Uphold MCIs Code of Business Ethics and Sustainability Policy
THE HIVE
Reporting to the Director Client Success both verbal and written daily routine and status rapport with team and within Meeting & Events and also across all product practices.
THE GOOD TO HAVE
Well-rounded individuals with business marketing degrees prove to be suitable educational backgrounds for this role.
5 years of experience in meetings and events and/or hotel and hospitality industry
Superb verbal written communication and presentation skills are essential
Able to conduct research drawing information from a variety of sources and channels
Able to analyse research findings and develop concept plans & possess Digital Mindset.
Great client mindset and proactive disposition
Proficient in Microsoft Office application
BENEFIT SUMMARY
MCI Group Asia Pacific Singapore offers benefit as below:
Annual Leave & Birthday Leave
Employer paid business Travel Insurance Medical Unlimited Whitecoat Dental or Vision allowance
Employer-paid Group Hospital & Surgical Outpatient Clinical Outpatient Specialist & Personal Accident
Comprehensive internal L&D portal and opportunities for external courses
Potential candidates must be authorized to work in the Singapore for any employer without sponsorship.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
Required Experience:
Senior Manager
Employment Type
Full Time
