Senior Service/UX Designer
Senior Service/UX Designer
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€ 8 - 5485
1 Vacancy
Job Description
Looking to make a real impact
Join our Data Analytics Platform team as a Senior Service/UX Designer to contribute to a global platform that fuels many data-driven and AI applications developed at ING. You will be part of the Design Chapter within the Wholesale Banking Advanced Analytics (WBAA) Tribe and you will collaborate closely with PM UXers and tech teams to explore understand and simplify the complexities of the platform. From discovery journey mapping and service blueprints to final UX designs and testing you will be deeply involved in every stage of the design process. As part of the WBAA Design Chapter you will also have opportunities to contribute to a variety of other projects. We are looking for someone with a versatile set of skills and comfortable working projects end-to-end.
Key Responsibilities
Discovery & Research: Lead user research initiativessuch as interviews surveys and usability teststo uncover pain points and identify feature opportunities.
Service Design: Collaborate with users and stakeholders to process map and understand the technical complexities behind new features and platform changes. You will run discovery workshops and align insights with business objectives to deliver service blueprints customer journeys and personas.
UX Design & Prototyping: Define and design the platform interface with high-fidelity prototypes in Figma using an established design system. Rapidly iterate on concepts to test and validate ideas.
Cross-Functional Collaboration: Work closely with other UXers developers product managers Data Scientists and business analysts to co-create solutions that are feasible scalable and aligned with product strategy.
Data-Driven Design: Apply user feedback and behavioral data to inform design decisions and continuously improve the user experience.
Documentation & Communication: Clearly document research findings customer journeys and service blueprints to ensure alignment and consistency across teams.
Continuous Learning & Innovation: Stay current with industry trends tools and methodologies to elevate design quality and push the boundaries of user experience.
About You
You are a versatile designer who thrives in end-to-end projectsfrom gathering research to applying insights to design new platform features. Youre a master of navigating the complex with effective journeys while also knowing Figma like the back of your hand!
Youre comfortable working independently or collaborating within cross-functional teams. Most importantly youre driven by a deep commitment to user-centered design and a desire to create products and services that solve real-world problems.
We Expect
6 years experience in Service/UX Design with the ability to clearly demonstrate competency across UX/UI design user research and user testing
A strong portfolio showcasing end-to-end design workfrom research and ideation to final product or service delivery we want to see your process!
Advanced proficiency in Figma with a strong attention to detail and visual consistency.
Excellent communication and collaboration skills with the ability to work effectively in cross-functional teams.
Hands-on experience conducting workshops and user research and translating insights into actionable journeys service blueprints and user archeotypes.
Familiarity with design thinking and iterative development methodologies especially in discovery and early-stage design contexts.
Data analysis: Ability to interpret data and user metrics to inform design decisions.
A growth mindset: open to feedback eager to learn and passionate about driving impact and innovation.
Bonus Skills
A foundational understanding of data analytics and how it informs product design.
Familiarity with AI initiatives and their practical applications in financial services.
A strong grasp of business analysis and product strategy with the ability to connect design decisions to broader business goals.
Familiarity and or experience working with Ant Design System.
Rewards & Benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at benefits of working with us at ING include:
A salary in the range of 5485 - 8.828 per month based on 36 hours
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS) 3.5% of your gross annual salary
8% Holiday payment
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
Work Agile so new ideas come to life faster
About us
With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.
Required Experience:
Senior IC
Employment Type
Full-Time
