Customer Service Agent (Outbound)
Customer Service Agent (Outbound)
Posted on :
22-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-08-2025
Job Description
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
Job Description
- Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
- Update our internal CS Systems with customer information & customer enquiries.
- Provide complete and accurate responses to customers make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
- Adhere to work schedule as planned.
- Use call center technologies and ensure that all actions taken to handle customers enquiries problems and complaints are in compliance with the Companys Standard Operating Procedures and Policies and to escalate any exceptions to the relevant departments for further advice.
- Keep yourself abreast with all the latest information on the companys product services marketing plans procedures and of any changes in policies and standard procedures so as to ensure that this related information is being communicated to our customers with accuracy and in a consistent manner.
- Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
- Maintain confidentiality of the organizations customers and data.
- Maximize opportunities to up-sell or cross-sell company products and services.
- Ensure individual/team KPIs are met/achieved consistently.
- Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
Requirements:
- Minimum SPM (min pass in Math BM Eng) 1 year accumulated fulltime working experience in CS Sales Marketing.
- Fresh Diploma holders / Fresh grads will also be considered.
- Good communication skills
- Ability to listen understand questions and provide relevant response
- Ability to articulate / express oneself clearly to get the message across
- Speech is clear good tone of voice
- Language proficiency in English BM and able to speak Mandarin is an added advantage
- Good English grammar standard proper BM.
- Proper pronunciation
- Correct choice of words i.e. no mixing of languages
- Basic mathematical computation skills
- Fast learner able to grasp knowledge on telecommunications services quickly.
- Familiar with PC usage & knows how to navigate around websites/portals.
- Customer Focused.
- Has good measure of confidence level i.e. not easily intimidated by irate customers not timid
- Good telephone etiquette : polite uses proper salutation
- Patient & able to work in a high-stress environment & desk-bound job
- Willing to work different shifts.
- Willing to work at odd hours if needed
RM2000 - RM2100 a month
Submit a job application
By applying to the job you acknowledge that you have read understood and agreed to our Privacy Policy Notice (the Notice) and consent to the collection use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the Company) for the purposes set out in the the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
