Sr. Software Engineer
Sr. Software Engineer
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:
Want to know what its really like to join Cyara Check out this link to meet some real Cyarans and read about their individual career journey with us: Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
As a Senior Software Engineer Voice in the Product Engineering team at Cyara you will be responsible for the design implementation testing maintenance and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop revise and maintain software artifacts and product engineering processes/methodologies to meet functional scale and performance criteria.
Key Responsibilities:
- Innovative Software Development: Utilize cutting-edge software development tools to drive innovation efficiency and quality in the development of Call Engine (CEN) and related components like Automatic Speech Recognition (ASR) Text to Speech (TTS) Voice Quality etc.
- Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly efficiently and with high quality.
- Scalable Systems Architecture: Contribute to the evolution of systems architecture ensuring scalability with the growing demands of the business.
- Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align feature development with overall business objectives.
- Problem Identification and Resolution: Analyse identify and address problems or bugs to ensure a seamless and error-free user interface.
- Active Participation in Agile Processes: Engage actively in Agile team meetings contributing to iterative development processes and adhering to best practices.
Lets talk about your skills/expertise:
- Solid understanding of Contact Centre technologies including Voice and IVR
- Strong analytical design problem-solving skills attention to detail and customer focus.
- Strong communication and collaboration skills.
- Advanced programming skills with a willingness to learn new technologies in all parts of the stack
- Experience working with the full technology stack including the following but not limited to:
- Familiarity with JavaScript knowledge Preferably React experience
- Familiar in using GraphQL in combination with React for modern stack development
- Experience with Telephony User Interface (TUI)
- Familiarity with Webpack and front-end packaging
- Familiarity with form management tools such as React-final-form
- Microservices Architecture: Experience in building scalable applications using microservice architecture
- .NET Framework Proficiency: Strong knowledge in framework including C# .NET Core
- Experience with C or Rust and interoperability between different languages
- Experience with Linux and Virtualization
- Database Development and ORM: Experience in database development and using ORM tools like Entity Framework or Dapper with a preference for MSSQL knowledge
- Concurrent and Parallel Programming: Solid understanding of concurrency parallelism and event-driven architecture
- Familiarity with VoIP protocols such as SIP & RTP and networking protocols such as TCP & UDP
- Familiarity with low-level programming from kernel to network space
- Experience with AWS CloudFormation or Terraform for defining and provisioning cloud infrastructure through code.
- Experience with AWS services such as Fargate Kubernetes S3 RDS Lambda and Elastic Beanstalk.
- Skilled in working with CI/CD pipelines using Buildkite CircleCI and Jenkins.
Front-End:
Back-End
Deployment
Why you should join us:
At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommittedto beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.
Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators.
Interested Know someone who might be Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
Required Experience:
Senior IC
Employment Type
Full Time
Department / Functional Area
Key Skills
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