Sales Order Specialist (Temporary 12 months)

Company Overview

Join us for an enriching journey with Outset a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis streamlining complexity and cost because patients deserve better now not some day.

At Outset were revolutionizing an industry and changing lives. Were impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings from the hospital to the clinic to the home the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. Were giving providers time back to focus on patient care. And were giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

This position will be an owner of customer order management. This includes but is not limited to new account set up order processing and execution RMA processing and execution customer master management and responding to all customer product ordering inquiries.

This role will also partner with the broader Outset capital sales team and logistics team to ensure purchase orders are processed in a timely manner and shipped accurately to our customers. This will include orders for Tablo systems consumables and other items as needed.

Responsibilities/Functions

• Process customer purchase orders for consoles treatment supplies and other items as needed
• Answer customer inquiries from phone or email
• Work with the Outset Logistics team to provide shipping information for customers
• Ensure all customer account information is accurate and up to date
• Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition
• Set up new accounts as needed through CRM ()
• Assist with the COR (Customer Onboarding Process)
• Process RMAs/returns credit and rebills etc.
• Manage customer reorder process on accessories and disposables
• Understand and comply with all SOX requirements

Requirements/Qualifications

• Bachelors degree in Business Administration or equivalent relevant experience (High School Diploma/GED)
• 3 years of sales order processing experience
• 2 years of customer service experience
• Advanced English (Verbal and written communication skills)
• Experience with CRM systems (preferably )
• Experience with QAD (ERP system) a plus
• Excellent problem solving skills
• Friendly energetic and personable attitude
• Ability to be flexible and adapt to changing business needs
• Medical device experience is a plus

Company Culture

At Outset we believe every person matters. Every Outsetter every patient every caregiver. Because we are here to create a revolution and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills and we find joy in working together for a common goal. At Outset we believe that curiosity ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU our future Outsetter. At Outset weve designed a professional world that our employees are honored and impassioned to belong to one that offers challenge the ability to collaborate with great people and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical wont just be about finding a job. Our culture revolves around the principles of moving farther faster together so working here feels like a masterclass in peak performance for individuals and teams.

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Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note Outset Medical will never request payment or gift cards during the hiring process nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @ is not a legitimate Outset representative. For legitimate opportunities always apply directly through our official careers page. If you are unsure about the authenticity of a communication contact us immediately at .

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race color national origin religion gender gender identity sexual orientation disability genetic information pregnancy age or any other protected status set forth in federal state or local laws. This policy applies to all employment practices within our organization.