HR Business Partner, LATAM

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

HR Business Partner:

Are you an accomplished HR Professional interested in working for a 5000 employee global software company with a talented HR team that develops and delivers complex people solutions to drive the companys strategy forward If so this is the role for you.

At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud AI and 3B daily interactions with is a time of exciting change at Genesys as we evolve into the Experience as a Service company and transform our People function.

About the role:

Reportingto the Regional HR leader you will support the people strategies for local leaders and their teams to enhance our ability to attract retain and engage. This is a critical role with a focus on driving end-to-end people strategies and supporting the organization through change and transformation aligned to scaling for this role besides supporting HR day to day processes you will partner with and support business groups and local leaders.

We are looking for a thoughtful human resources business partner experienced in addressing business issues related to employee relationsand our people strategy. You will work directly and hands on to execute workforce strategies ensuring engagement all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global teams within HR to implement business strategy for recruiting workforce planning employee engagement and much more!

What youll bring to the table:

We are looking for someone with a good regional perspective although based in Mexico we have more employees in other Latam countries. You must have regionalhuman resources experience be technically adept at your craft and possess fantastic people skills as we need someone to listen and partner consider the issues at hand and connect the dots at scale.

Some details about what youll do:

• Collaborate with leaders to understand their business and talent challenges
• Work as part of a dynamic HR regional organization and partner with your peers to meet the needs of the business
• Use data analytics to provide insights and drive decisions
• Collaborate to develop industry leading people solutions to global problems and transform HR
• Drive employee engagement activities through periods of significant change
• Coach leaders through challenges
• Various other projects and tasks as required

Minimum requirements:

• You should have a degree. But we value experience more. A lot of it. You will need at least 6 years of relevant experience.
• Prior public company experience is a plus those people know how to dot the i and cross the t.
• Hands on HRBP experience in a global organization.
• Experience implementing programs leading change or transformation.
• You must be a good communicator partner influencer and be committed to customer service.
• Advanced analytical skills mastery of Excel and PowerPoint and HR information systems.
• Experience with a fast-paced agile and accountable organization.
• Ability to travel to key Genesys offices as needed.

Genesys has an authentic transparent culture with engagement activities very much employee driven. With people in over 50 countries we are very passport diverse and truly global. We create an environment that is fun to work in. Weve all basically had new jobs every two years given our massive growth which is what keeps our jobs interesting. If you join us youll be joining a fast-paced high performing team with a modern sensibility towards HR.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.