Prevention Support Officer
Prevention Support Officer
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Job Description
This is a fixed term contract up to 15th May 2026.
We are seeking a passionate and dedicated Prevention Support Officer Mediation to join our team. The successful candidate will be implementing and delivering training programmes tailored to meet the needs of under and over 25s.
As a Prevention Support Officer you will pay a crucial role in equipping the individuals we support with the necessary skills and knowledge to enhance their employability maintain their tenancies and overall growth.
A big part of this role is implementing strategies to engage and involve people in Herefordshire to create a supportive and inclusive environment for people to thrive and contribute to our community.
You should be able to build good working relationships with the individuals we support. We encourage independence and help to develop skills so that they can maintain their current accommodation or go on to successfully secure and sustain accommodation.
You need to be confident when dealing with outside agencies to aid the growth of the service by developing new links and partnerships within the local community with particular emphasis on supporting individuals who are homeless or need support to remain in their homes. You will be required to hold a case load for 121 support and offer a mediation service for breakdowns in communication within family homes.
The role covers the whole of Herefordshire so a driving licence with appropriate insurance is required.
Are you able to engage peopleCan you think outside the box Are you able to remain calm in times of crisis Can you work collaboratively with other agencies/professionalsIf yes this role could be for you!
If you would like further information about the role or for an informal chat please contact Katie Tomkins or
Shortlisting date: 15 September 2025
Interview date: 18 September 2025
This role will be subject to an enhanced DBS check.
About Connexus
Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work we do is varied and no two days are the same.
Youll be joining a team which provides a wide range of excellent support services including independent living for older people providing specialist accommodation and services for younger people and managing a refuge and other safe accommodation for those fleeing domestic abuse.
Our teams also provide supported temporary accommodation for those aged 18-55 who have complex roles involve providing help locally in the community supporting and offering specialist advice and working with our partners to prevent homelessness.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic here to support colleagues at every step of the way with training and development opportunitieshelping youmakethe most of your you want to work with like-minded people and would like to make a difference to the lives of our customers Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce this is because we really understand the importance of different voices experiences perspectives and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Life at Connexus
Connexus is a community focused rural housing group with over 10500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Some of the benefits
Up to 30 days annual leave & Bank Holidays
Generous pension scheme
Westfield Health healthcare plan
Continual learning and development opportunities
Paid sickness leave (upon successful completion of probationary period)
Enhanced maternity/ paternity pay
Were rooting for you
Interviewing isnt easy and believe us when we say were rooting for you; we want everyone to be able to do their best.
We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So we thought wed help by sharing a little about what you can expect from us in terms of our approach to recruitment.
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