Senior Guest Services Coordinator
Senior Guest Services Coordinator
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Job Description
City/State
Suffolk VAWork Shift
RotatingOverview:
Full-Time Rotating shifts
The Senior Guest Services Coordinator oversees daily operations of the guest services team to ensure high-quality service. Train mentor and evaluate team members to enhance performance and customer satisfaction. Handle guest inquiries complaints and feedback promptly and professionally. Develop and implement guest service policies and procedures. Collaborate with other departments to ensure seamless guest experiences. Monitor and analyze guest service metrics to identify areas for improvement. Organize and lead team meetings to discuss goals and performance. Maintain knowledge of services to assist guests. Ensure compliance with health and safety regulations.
Education
HS - High School Grad or Equivalent
Certification/Licensure
Drivers License - Certification - Other/National
Experience
5 years of Customer Service
Keywords: Customer Service guest services receptionist leadership team lead healthcare administration
.
Sentara Obici Hospital a 175-bed state-of-the-art facility is located on Godwin Boulevard in Suffolk VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality patient-centered care. As a recognized accredited Primary Stroke Center and Magnet hospital for nursing excellence the hospital specializes in orthopedic and spine heart and vascular advanced imaging gynecological and comprehensive breast services behavioral health maternity weight loss surgery and a heartburn treatment center.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Senior IC
Employment Type
Full-Time
