About EdgeTier

At EdgeTier we empower customer care teams by seamlessly combining AI automation and human expertise. Our award-winning technology enables some of the worlds most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

Were on a mission to revolutionise customer service by embedding AI into every interaction creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity and wed love for you to join us on this journey!

About the role

Edgetier is currently looking for a Senior Backend Engineer to join our team on a full time basis. This hands on role will get the opportunity to build world-class software that places a strong emphasis on excellent user experience.

This hybrid role can be based out of either our Dublin office or our Barcelona office.

What youll be doing:

• Designing implementing and maintaining functionalities across EdgeTiers core product including APIs services databases etc.

• Leading discussions and decision making regarding product architecture and product functionality.

• Influencing technical direction best practices and taking full accountability for the teams success.

• Writing high quality code.

• Collaborating with other members of your team.

Job Content Breakdown:

• Developing new features: 30%

• Reviewing pull requests: 20%

• Architecting changes: 15%

• Fixing bugs and maintaining features: 10%

• Communicating with team members and meetings: 10%

• Testing/releasing features: 5%

• Monitoring performance error logs etc: 5%

• Improving developer tooling: 5%

Youll need:

• At least 8 years of professional Python experience.

• At least 5 years developing web applications.

• Several years of SQL experience - specifically PostgreSQL and ideally with SQLAlchemy.

• Strong communication skills with other team members and stakeholders.

• The ability to work independently and manage your own time effectively.

Experience with the following technologies would be beneficial:

• Flask framework

• AWS

• Pytest

• GitHub Actions of similar

• Terraform

What makes this role exciting

This isnt a role where youll be told what to do and how to do it. The exciting opportunity within this role is that youll be given a task but allowed to figure out for yourself the best steps to reach EdgeTiers desired outcome. Youll also have the opportunity to mentor junior team members and influence how EdgeTiers technical team grows and develops.

EdgeTier Company Values

At EdgeTier were passionate about building a team of high performers who believe in our mission. Guided by our four core values we ensure these principles shape everything we do including how we grow our team.

1. Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose we learn and grow as a team.

1. Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

1. Keep Growing

Were always learning and improving whether its getting better at what we do learning something new or making our products even better were always pushing ourselves to embrace the challenge and get out of our comfort zone.

1. Have Craic & Be Sound

Were passionate about what we do but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company thats innovating and revolutionising the customer service industry globally!

• Were humble but have won lots of awards. #11 in Deloittes Technology Fast 50 Sifted Europes Fastest-Growing Startups Wired Europes Hottest Startups Technology Innovation of the Year many more!

• Everyone at EdgeTier shares in the success. We offer generous share options and a bonus structure to round out each compensation package.

• Keep Growing budget of 2000 annually to spend on your professional growth and learning.

• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days a fully paid sabbatical after 4 years of service and increasing leave entitlements with continued tenure.

• We invest in your health & wellbeing with health insurance a bike-to-work scheme and future security with a company-matched pension plan (for Ireland-based employees).

• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth nurtures trust facilitates the development of new values and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race religion colour national origin ancestry membership in the travelling community physical disability mental disability medical condition marital status gender gender identity age sexual orientation or any other protected status. This policy encompasses all aspects of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training.

Thinking of using AI as a part of your job application Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model and do not require agency assistance. Unsolicited CVs will not be accepted.