Staff Software Engineer (Java) - Customer Lifecycle Management
Staff Software Engineer (Java) - Customer Lifecycle Management
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1 Vacancy
Job Description
What are we looking for
About our team - Youll be joining our dedicated platform team committed to providing essential services that support the success of other developer teams. Your primary customers will be fellow SentinelOne developers who rely on our departments key services including identity and user management metering license management and more. As a Staff SW Engineer on Customer Lifecycle Management team youll play a crucial role in ensuring the smooth functioning of these critical components and empower our users to achieve their goals. We are seeking a seasoned colleague with the ability to lead epics features and inspire others; and also to participate extensively in the architecture of the new solutions were building. Together with us youll elevate the entire journey of our customers - create new features & scalable systems rebuilt the existing ones from scratch and provide comprehensive & robust APIs that help both S1 and our customers/partners manage customer-centric interactions within our flagship SaaS platform.
Join our international team of 9 (with colleagues across Brno Prague Slovakia and Israel) and become an integral part of a friendly collaborative pragmatic professional and diverse group of individuals who are ready to tackle major SW engineering challenges!
What will you do
- Collaborate across teams- to shape and define system requirements ensuring alignment with overall business goals.
- Design and drive projects- lead execution of high-priority high-visibility platform projects ensuring timely delivery and exceptional quality.
- Own feature development- take full ownership of the feature development lifecycle from refining requirements through to successful production deployment ensuring seamless integration and functionality.
- Build and maintain secure and scalable backend- infrastructure that serves as the backbone for other development teams supporting their needs and enhancing overall system performance.
- Ensure efficiency and performance- develop solutions that guarantee reliability scalability and optimal performance leveraging best practices and modern technologies.
- Conduct code reviews- provide constructive feedback fostering a culture of continuous improvement and high-quality code standards.
- Troubleshoot complex issues- quickly identify diagnose and resolve minimize downtime and ensuring smooth operations; be part of rotating on-call duty to respond/troubleshoot to the outage incidents.
- Scalable Customer Lifecycle Management:Develop and maintain systems to manage the lifecycle of our over 15k B2B/B2G customers with an annual growth rate of over 20%.
- Enterprise Customer and Cloud Fleet Management:Create and optimize systems for managing and provisioning enterprise customers and cloud fleets.
- Modern Licensing Platform:Design and manage a licensing platform that seamlessly connects our product runtimes to our sales and business processes.
- Trial and Demo Account Management:Oversee the ecosystem for trial and demo accounts ensuring smooth operations and user satisfaction.
- Feature Toggles Service:Implement and support a feature toggles service with canary rollout capabilities to manage feature deployments efficiently.
- Global Tenant and Organization Management:Develop and maintain systems for managing global tenants and organizations ensuring robust and scalable solutions for our business partners and enterprise customers.
What skills and knowledge should you bring
You are a passionate software engineer driven to deliver high-quality products. You go beyond just coding; you take accountability for specific deliverables and lead projects from the initial design phase through to final delivery. Being a team player is in your DNA and you thrive in collaborative environments contributing effectively to shared goals. Your deep understanding of how technology works especially in cloud multi-tenant environments sets you apart. You are not content with routine tasks you excel at solving complex problems showcasing your knack for innovation and strategic thinking. Recognizing that our primary customers are developers you are excited about creating solutions that cater to their specific needs and enhance their overall experience.
- Several years of experience in designing services and developing features using Java.
- Proven knowledge in: designing and architecting large and scalable cloud-based applications developing on public cloud infrastructure (AWS and/or GCP etc.) and containerization & orchestration (Docker Helm & Kubernetes).
- Strong familiarity with agile development methodologies.
- Exceptional drive communication (written and verbal) and problem-solving skills.
Its a plus if you have experience with any of these - if not dont worry youll have an opportunity to get your hands dirty and learn with us!
- Spring framework family (Boot Web Web-Flux Cloud) Gradle Jooq
- Kafka Redis PostgreSQL ClickHouse; Prometheus Grafana
- Working with large-scale management systems and optimizing systems for scalability and performance
Why Us
Join a cutting-edge company tackling extraordinary challenges alongside top industry talent. Enjoy flexible hybrid work in Prague (Karlin) Brno (Clubco) or remotely across CZ/SK. Only Prague-based employees are required to work from the office at least two days per week.
Competitive Benefits Package:
- Stock & Bonuses: Grant of Restricted Stock Units with a 4-year vesting plan annual performance-based bonuses and an employee stock purchase plan.
- Time Off & Well-being: Flexible Time Off on top of the standard 5 weeks vacation flexible paid sick days fully paid Short Term Sick/Nursing Leave 16-week parental leave grandparent leave and additional company holidays.
- Insurance & Health: Pension Insurance Contribution Premium life insurance Private medical care (for you and 1) and a Global Employee Assistance Program.
- Work Perks: Monthly meal and well-being allowance high-end MacBook/Windows laptop work-from-home support and in-office refreshments.
- Growth & Community: LinkedIn Learning internal mentoring educational support generous referral bonuses and optional company events (sports BBQs charity).
Be part of an inclusive innovative workplace that values belonging flexibility and growth!
Required Experience:
Staff IC
Employment Type
Full-Time
