Sr. Manager, Client Experience (People Operations/HR Tech)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client Experience Sr. Manager (People Operations/HR Tech)
Location: Remote (see list of approved locations)
Type: Full-Time
Compensation: $72800 - $113750
The position can be in any of our office markets/states (FL CO IL MA NH RI ME CT GA SC NC)
Who We Are...Let us introduce ourselves.
livingHR is the remote-first professional services work agency created to make work better. We have served over 400 organizations to provide human-centric future-of-work ready HR-managed services professional services and products to augment HR and People functions around the world.
livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients partners and communities. We are adaptable entrepreneurial and always looking to iterate and make improvements which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same and you prescribe to the idea that variety is the spice of life then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team where no task is too big or too small and feedback is welcomed.
To learn more about our Culture Code Cares Campaign and our WeBelong work in Diversity Equity and Inclusion visit our website: a full-time team member we offer you:
Autonomy & Flexibility: We call it WfWiMS Work from Where it Makes Sense a philosophy we have had in play since our inception in 2009 and we have no plans to change. This flexibility comes with a responsibility to self-manage and be an exceptional performer. We work remotely and have offices in our hub markets if you want to come in or go onsite with a client and from time to time we do that too.
Compensation: Competitive fair and transparent base salary plus incentives for account growth retention and client referrals.
Comprehensive Benefits: We provide a wide range of benefits including medical dental 401k STD/LTD life and telehealth mental health counseling.
Flexible PTO/Paid Holidays: We encourage you to use your time with a minimum requirement and provide *23 paid holidays.
As a Sr. Manager you will also...
- Serve as the primary client contact for engagement delivery.
- Lead multiple projects simultaneously ensuring scope budget and quality standards are met.
- Provide strategic insights and recommendations to enhance client business outcomes.
- Mentor Managers Sr. Associates and Associates.
Role Requirements
- Strong preference for experience working directly with clients in professional services PEOs or recruiting agencies.
- Internal HR generalist experience required across multiple disciplines (e.g. talent acquisition employee relations total rewards workforce planning).
- Commitment to flexible high-performance ways of working in exchange for exceptional performance.
- Self-motivated adaptable and able to thrive in a fast-paced client-facing environment.
- Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously.
- Strong communication consulting and relationship management skills.
- Willingness to travel as needed (minimal travel required).
- Preferred certifications include HR credentials (PHR SPHR SHRM-CP SHRM-SCP) and HR tech platform certifications (Workday SuccessFactors Oracle HCM etc.).
- For senior levels demonstrated executive presence influence and advisory skills are expected.
- 79 years of progressive HR consulting or professional services experience. Proven track record of leading client engagements and mentoring junior team members. Bachelors degree required; Masters or advanced certification (SPHR SHRM-SCP) preferred.
This role is primarily performed in a remote or office setting and requires the ability to:
- Work at a computer for extended periods
- Communicate clearly and effectively through digital platforms
- Participate regularly in video meetings with camera on
- Travel occasionally to client sites and work onsite which may involve standing walking or facilitating in-person meetings
- Occasional light lifting of materials up to 10 pounds may be required. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role
$72800 - $113750 a year
What You Can Expect
While we wish we could personally respond to every candidate we will only reach out to candidates that meet or exceed the requirements and align with where livingHR has hub offices ( staying connected
We have also built a career transition portal to help everyone in their search for their next role. Check it out: us on social: out our Careers page for additional opportunities: you need assistance or any accommodations with this application were here and so happy to help. Contact us at .
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We humanize work for everyone because we know it creates better outcomes for humanity and business.
