Outreach/Homeless Caseworker 1

Summary of Position

Provides intensive case management services to individuals and families experiencing homelessness assisting them in quickly securing stable housing through a time-limited rental assistance program while also connecting them to necessary supportive services to maintain housing stability and promote self-sufficiency.

Examples of Duties and Responsibilities

1. Client Intake and Assessment:
   1. Conduct comprehensive assessments of individuals and families experiencing homelessness to identify housing barriers needs and eligibility for the Rapid Rehousing program.
   2. Develop individualized housing plans with clients including goals timelines and necessary support services.
2. Housing Search and Placement:
   1. Assist clients in actively searching for suitable housing options within the private rental market.
   2. Negotiate with landlords on behalf of clients to secure housing placements.
   3. Provide rental assistance and security deposit assistance as per program guidelines.
3. Case Management:
   1. Regularly meet with clients in their home to provide inspections and safety checks to ensure that housing standards are being upkept and to monitor progress towards housing stability and address any challenges.
   2. Provide ongoing support services including budgeting employment assistance benefits navigation mental health referrals and substance abuse treatment referrals.
   3. Advocate for clients with landlords property management companies and other service providers.
4. Documentation and Reporting:
   1. Maintain detailed case files with accurate documentation of client interactions housing searches service referrals and progress updates.
   2. Prepare regular reports on client outcomes and program performance according to agency standards.
5. Community Collaboration:
   1. Build and maintain relationships with local landlords housing providers social service agencies and other community partners to access housing options and support services for clients
   2. Participate in outreach efforts to identify individuals and families in need of Rapid Rehousing services.
   3. Participate in Continuum of Care (COC) and other monthly meetings and trainings as needed.
6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
   

Minimum Qualifications

A bachelors degree in Social Work Human Services or another related field preferred. Zero to three (0-3) years of related experience required. Knowledge of housing market dynamics homeless service systems and relevant government regulations preferred. Strong case management skills including assessment goal setting problem-solving and crisis intervention preferred. Excellent communication and interpersonal skills to build rapport with clients and collaborate with community partners. Proficiency in data entry and case management software. A valid drivers license is required.

Physical Requirements

Sit for extended periods of time. The employee is required to walk or move up to 200 feet from primary desk. The employee is occasionally required to stand and stoop kneel or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Equal Opportunity Employer

Closing Date: August 29 2025or Until Filled

If you prefer to submit a paper application please submit to:
Stacey Paceat slpace@

Visit for paper application and full posting.

Internal Candidates should apply via Self-Service -> Company Information -> Job Opportunities

Madison Countys Organizational Values help direct every employee toward a common goal. They remind us that we share a larger purpose.

Madison Countys Organizational Values are:

• Communicate openly & honestly
  • I circle back when there is a need for clarity or amends
  • I have direct honest conversations with people rather than talking about them to others
  • I reach out for help when I need it and respond to others appropriately when they ask for help
  • I facilitate clarity not confusion
  • I listen to others while setting my own biases aside and focusing on the whole person
• Maintain high standards of excellence
  • I conduct myself in a way that demonstrates our standards of excellence
  • I define what success means within my team and engage them through a continuous improvement mindset
  • I and my team set appropriate goals and establish checks and balances to ensure our goals are reasonably achieved
  • I lead by example through establishing clear guidelines and defining our standards
  • I accept change that benefits my colleagues and our organization
• Integrity
  • I do what I say Im going to do
  • I act in alignment with my values
  • I do the right thing when nobody is looking
  • I value input from others and recognize that I am not always right
  • I seek to build trust and avoid carelessly blaming others
• Accountability
  • I own my mistakes apologize and make amends
  • I make myself available for and am receptive to feedback
  • I take responsibility
  • I establish achievable deadlines for myself and my team
  • I take ownership by not making excuses
• Compassion
  • I treat my colleagues with respect and compassion by responding when appropriate in a timely and professional manner
  • I commit to showing compassion by seeing my colleagues as real people
  • I create an inclusive work environment where I value my colleagues as people
  • I respect my colleagues in how I speak about them when they arent present
  • I actively listen to my colleagues

Madison County Government offers a competitive compensation package including:

• Competitive wages on a step plan with guaranteed increases based on years of service.
• Complete health insurance benefits package with Medical & Prescription HSA & FSA Dental and Vision.
• Retirement contributions via the Illinois Municipal Retirement Fund (IMRF) pension.
• Eight-hour workday which includes a one hour paid lunch.
• 14 paid holidays.
• Employee Assistance Program.
• Life Insurance and Supplemental Accident & Critical Illness coverage.
• Paid time off in the form of Vacation and Sick days that begin accruing day one.
• You may be eligible for Public Service Student Loan Forgiveness (PSLF)