Receptionist (Male or Female) at a Newly Built 30-room Hotel â Efezi Southsea
Receptionist (Male or Female) at a Newly Built 30-room Hotel â Efezi Southsea
Posted on :
22-08-2025
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1 Vacancy
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Job Description
JOB TITLE: Receptionist (Male or Female)
JOB LOCATION:Ikotun Lagos
JOB DETAILS:
- The Hotel Receptionist is the first point of contact for guests and plays a vital role in creating a positive first impression. This position involves managing the front desk handling guest inquiries and ensuring smooth check-in and check-out processes. The receptionist provides excellent customer service and ensures that guests have an enjoyable and comfortable stay.
Key Responsibilities
Guest Services:
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- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about the hotel local attractions and amenities.
- Address guest inquiries requests and complaints professionally and efficiently.
Reservations Management:
- Process bookings cancellations and modifications in the hotel reservation system.
- Confirm guest details and ensure special requests are documented.
- Coordinate with other departments to prepare for guest arrivals (e.g. housekeeping concierge).
Check-In and Check-Out Procedures:
- Ensure accurate documentation and verification during check-in and check-out.
- Handle payment transactions including cash credit cards and billing to accounts.
- Manage room keys and ensure proper security protocols are followed.
Communication:
- Answer phone calls and respond to emails promptly and professionally.
- Relay messages to guests or staff as required.
- Maintain effective communication with other departments to ensure guest needs are met.
Administrative Tasks:
- Maintain accurate records of guest information bookings and financial transactions.
- Prepare daily reports for management.
- Monitor and manage the lobby area ensuring it remains welcoming and clean.
Problem Solving:
- Resolve guest issues or escalate them to the appropriate manager.
- Manage situations such as overbooking or late arrivals effectively and with empathy.
Requirements
- Interested candidates should possess an HND in relevant fields with 3 years work experience.
HOW TO APPLY
To apply for the ongoing Efezi Southsea job recruitment visit the job APPLICATION PORTAL to submit your application!
Note:The candidatemust be a resident of the Ikotun area and its environs.
Employment Type
Full-Time
Department / Functional Area
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