Account Manager

As an Account Manager youll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. Youll take the lead on projects within your vertical client set ensuring client satisfaction driving account revenue growth and boosting overall business profitability. Most importantly your clientsfrom mid- to senior-level professionalswill see you as a trusted advisor delivering outstanding digital experiences.

This position requires candidates to obtain a Level 2 Security Clearance in accordance with U.S. government regulations. As such only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.

You will:

• Provide strategic guidance to manage project relationships and ensure client success and satisfaction
• Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
• Lead projects to completion adhering to best practices and cross-functional solutions
• Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
• Share insights on clients strategic business initiatives with internal teams
• Demonstrate industry expertise in structure trends initiatives and best practices
• Supervise the development of detailed proposals and statements of work with team support
• Drive growth in client relationships by focusing on revenue generation and account profitability
• Collaborate with internal creative strategy and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
• Collaborate closely with other agency partners within Integrated Agency Team model

You have:

• 23 years of account management experience preferably within the IT website development or infrastructure space.
• A strong ability to handle multiple tasks concurrently and collaborate with remote or decentralized teams
• Familiarity with social media and a passion for digital trends and innovations
• Comprehensive knowledge of content management analytics eCommerce and internet technologies
• Proven experience working with complex clients delivering annual services revenues exceeding $7MM
• Exceptional communication and leadership skills including outstanding presentation abilities
• Drive as a self-starter and proactiveness comes naturally. You can see the next move and take the next step on a project
• Creative and technical problem-solving expertise with a knack for negotiation and consensus-building
• Understanding of project management lifecycle and high-level proficiency with PM methodology processes
• A proactive approach to learning and excitement about data analytics

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation compassionate leave sick days and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
  
  

Our new hires & employees are the future of our organization and we want to set you up for long-term an effort to do so we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and. We will not use apps such as Facebook Messenger WhatsApp or Google Hangouts for communicating with you. We will never ask you to send us money technology or anything else to work for our company. If you believe you are the victim of a scam please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: Canada based: U.K. based: Costa Rica based: Experience:

Manager