Associate Director of Student Success and Retention
Associate Director of Student Success and Retention
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Job Description
Title: Associate Director of Student Success and Retention
Application Review Date:09/08/2025
Campus Location: Radford City - Main Campus
Job Description
The Associate Director of Student Success and Retention plays a critical role in advancing student persistence academic success and degree completion for a diverse student population. The primary responsibility of this position is to coordinate initiatives for students experiencing academic challenges including developing proactive early alert interventions and overseeing all aspects of UNIV 150 the Universitys academic improvement course. This role supports students in retaining academic good standing and provides leadership and programmatic guidance to offer proactive support and promote academic success.
Reporting to the Director of Student Success and Retention the Associate Director contributes to broader retention efforts through program development data analysis process improvement and collaborative leadership. The Associate Director also helps design and implement proactive outreach and intervention plans and will play a key role in supporting the use of a new student success management platform.
The Associate Director should have a strong background in student success academic support and retention strategies. They should demonstrate a commitment to enhancing student outcomes possess strong analytical and problem-solving skills and be able to work both collaboratively and independently.
This position offers a meaningful opportunity for a strategic student-centered professional to directly impact student persistence at Radford University.
Required Qualifications
Masters degree in Higher Education Student Affairs Counseling or a related field.
Minimum of 3-5 years of progressively responsible experience in student success academic advising retention first-year experience academic support or related higher education roles.
Demonstrated knowledge of current issues trends and effective strategies in student retention and success.
Experience developing implementing and assessing student success interventions or initiatives that promote persistence and/or academic progress.
Strong analytical skills with the ability to interpret and apply student success data to guide decision-making.
Excellent communication interpersonal organizational customer service and time management skills.
Commitment to fostering an inclusive environment that supports students including first-generation students and historically underrepresented populations.
Demonstrated ability to make sound professional judgments analyze and solve problems manage multiple priorities and work independently as a self-starter.
Excellent computer skills and proficiency with a variety of computer applications including word processing spreadsheets databases on-line systems and Internet.
Preferred Qualifications:
Experience coordinating or teaching academic recovery courses or similar programming.
Demonstrated experience supporting students on academic notice probation or otherwise experiencing academic difficulty.
Experience developing or delivering student success initiatives for first-generation or at-risk student populations.
Supervisory experience with graduate assistants undergraduate student staff or first-time/inexperienced employees.
Familiarity with evidence-based student success strategies and inclusive support practices in higher education.
Experience using student success technologies such as Banner Starfish DegreeWorks CRM systems or similar platforms.
Experience supporting institutional assessment or reporting related to student retention.
Prior involvement in strategic planning or process improvement initiatives.
Special Instructions to Applicants
Please include resume cover letter and unofficial transcripts of highest degree received.
Employment Conditions:Must have a Masters degree in Higher Education Student Affairs Counseling or a related field.
Is this position Grant Funded:No
Is this position restricted:No
Is this position eligible for telework:No
Hours Per Week:40
Months per Year:12
Statement of Economic Interest Required:No
FLSA Status:Exempt
Work Classification:Administrative & Professional Faculty
Normal Work Schedule:M-F 8:00-5:00; some evenings and weekends
Employee Classification: Professional - Lecturer
Department: Student Retention
Salary:Starting at $62736
Department Contact Name: Susan Hudson
Department Contact Phone:
Department Contact Email:
Equal Opportunity Statement:
Radford University does not discriminate with regard to race color sex sexual orientation disability age veteran status national origin religion or political affiliation in the administration of its educational programs activities admission or employment practices.
Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act Radford University publishes an Annual Security and Fire Safety Report. The report includes the universitys policies procedures and programs concerning safety and security as well as three years of crime statistics for our campus. As a prospective employee you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883 Radford VA 24142.
Reasonable Accommodation Statement
If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.
Criminal Background Check Statement
Radford University is committed to ensuring a safe and secure environment for all employees students volunteers and stakeholders. As part of our hiring and screening process we conduct criminal background checks in compliance with Virginia Code 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.
Required Experience:
Director
Employment Type
Student
