Clinical Concierge - Urgent Care - Full time, Days

What youll need:

• H.S. Diploma or EquivalentRequiredAnd
• Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant Requiredor Other Successful completion of a Vocational Nurse programRequired.
• 6 months of Previous health care facility clinical experience as a LVN MA CNA or other patient care experience or completion of an internal THR MA externship training program in lieu of experienceRequired.
• Previous experience with electronic health record preferred.
• Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas if LVN Upon HireRequired.
• BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
• THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required

What you will do

It is the role of the Concierge to guide consumers and their secondary guests through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions including but not limited to assisting the provider with care and treatment laboratory testing and other duties. The Concierge also performs patient registration collection of payments rooming and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude

• Collects identification and payor related documentation conducts registration using EPIC workflow.
• Measures and documents vitals and communicates the resulting data to the consumer and provider including temperature pulse oxygen saturation respiration blood pressure height weight and pain level.
• Documents chief complaint allergies health history and current medications accurately in EPIC for review by provider.
• Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures to include venipuncture with prior venipuncture competency check-off.
• Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
• Assists provider with procedures to include but not limited to maintaining sterile field laceration repair I&D and application of ortho-goods and assists with ortho-glass application.
• Behave in a professional and empathetic manner to build trust comfort understanding and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
• Welcomes the consumer and secondary guest(s) to the center (including eye contact smile greeting and personal introduction) and inquires about the purpose and nature of the visit.
• Recognizes and notifies provider immediately of emergent patients performs BLS provides oxygen administration and assists provider with emergency care.
• Schedules primary care referrals for consumers
• Maintains office supplies medical supplies and medications at appropriate par levels as assigned.
• Performs quality checks throughout out the facility per established policies and procedures.
• Other duties as assigned

Texas Health Breeze Urgent Care was designed built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains Texas Health Breeze stands ready to treat most minor illnesses and injuries.

Our centers are open 8 a.m. to 8 p.m. 365 days a yearto offer patients an easy convenient and affordable option for the urgent care they require. Backed by Texas Health one of the regions largest health systems we continue to add new locations across the Dallas Fort Worth area.

Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:

Best in DFW 2024 Dallas Morning News Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway

Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care

Southlake Style 2024 Readers Choice Finalist for Best Emergency Care and Best Urgent Care- Southlake

Dentons Original Peoples Choice Awards 2024: Best Urgent Care Clinic Denton

Living Magazine Best of Readers Choice 2024 Winner Best Urgent Care: Coppell Flower Mound Southlake and Richardson

Through the support of Texas Health leadership Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.

Additional perks of being a Texas Health Breeze Clinical Concierge

• Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive team environment with outstanding opportunities for growth.

Learnmore about our culture benefits and recent awards.

You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20 contact hours during orientation that can be utilized to renew your medical assistant certification.

#LI-LD1

Clinical Concierge MA/LVN Richardson

Bring your passion to Texas Health so we are Better Together

Location:1225 E. Belt Line Rd suite 200 Richardson Texas 75081 (This position will float across multiple Texas Health Urgent Care Locations)

Works hours:Full-Time 3-12-hour shifts a week 7:45 AM - 8:15 PM