Operations Manager - EB Claims Contact Centre (Supporting Hong Kong)
Operations Manager - EB Claims Contact Centre (Supporting Hong Kong)
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1 Vacancy
Job Description
Company:
MMC CorporateDescription:
We are seeking a talented individual to join our ASO team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective teams arrangement.
Operations Manager - EB Claims Contact Centre (Supporting Hong Kong)
ASO
Administrative services only (ASO) is an arrangement in which a company funds its own employee benefit plan such as a health insurance program while purchasing only administrative services from the insurer
We will count on you to:
The Manager is responsible to ensure day-to-day delivery of operational goals in an efficient manner while keeping in line with standards on quality productivity and TAT as decided and agreed with operating companies globally.
Works as a partner with business leaders to ensure the ongoing delivery of benefits services and tools.
Develops and maintains standardized operations and procedures for Benefits Operations teams.
Conducts work at the tactical level approves operational work streams and resolves escalated issues as required to ensure timely and strategic delivery.
Helps to manages communication efforts.
Conducts performance appraisals monitors staff functions monitors workload and projects of team members to ensure projects are aligned by resources capacity and skills required.
Provides feedback and mentors employees.
Identify areas for improvements and lead improvement efforts. Analyze global issues and trends and provide ideas for improvements.
What you need to have:
At least a Bachelors degree in any field
7 8 years of experience in managing a shared service center or a contact center within Insurance or Insurance Broking industry
At least 3 years experience in managing a team
Must have experience in managing claims and or insurance specific functions
Ability to converse in Cantonese to support stakeholders from Hong Kong
A strong people leader
Presents analytical ability and effective decision making
What makes you stand out:
Demonstrate the ability to mentor train coach and motivate Contact Center team members to create a positive and healthy work environment within the team
Proven experience managing a contact center team within insurance industry
Excellent coordination skills and ability to work with multiple stakeholder
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Manager
Employment Type
Full-Time
