Customer Payments Advisor - Hybrid
Customer Payments Advisor - Hybrid
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Join Capita Ireland as a Customer Payment Advisor Starting 1st September!
Are you ready to make a real impact in customer service At Capita Ireland were proud to be a leader in the business process outsourcing market with over 1200 talented colleagues delivering multichannel customer engagement across industries like utilities telecoms media travel finance agriculture and the public sector.
Were now hiring Customer Payment Advisors to join our dynamic and supportive team!
What Were Looking For:
A passion for delivering excellent customer service
A knack for problem-solving and making customers feel valued
A positive attitude and a desire to grow with a forward-thinking company
Location Requirement:
To be considered you must reside within the Republic of Ireland.
Start Date:
Monday 1st September 2025
Are you ready to make a real impact in customer service At Capita Ireland were proud to be a leader in the business process outsourcing market with over 1200 talented colleagues delivering multichannel customer engagement across industries like utilities telecoms media travel finance agriculture and the public sector.
Were now hiring Customer Payment Advisors to join our dynamic and supportive team!
What Were Looking For:
A passion for delivering excellent customer service
A knack for problem-solving and making customers feel valued
A positive attitude and a desire to grow with a forward-thinking company
Location Requirement:
To be considered you must reside within the Republic of Ireland.
Start Date:
Monday 1st September 2025
Job title:
Customer Payments Advisor - HybridJob Description:
Job Title: Collections Advisor Hybrid Working (Little Island Cork)
Location: Hybrid Work from both home and our office at:
Capita Customer Solutions 2 Eastgate Rd Castleview Little Island Co. Cork T45 EK50
Salary & Benefits:
- 28080 per annum
- Company-matchedpension
- Life assurance
- High street discounts
- Refer-a-friend & earnscheme
- Plus many more exciting perks!
Shift Pattern:
- Rotational shiftsMonday to Friday between8 AM and 8 PM
- After training youll work ahybrid modelsplitting your time between home and our Little Island office
Training & Grad Bay:
Well set you up for success withcomprehensive training and support.
- Training and grad bay will befull-time in-officeat Little Island
- Youll gain the tools knowledge and confidence to thrive in your role
Your duties will include:
- Handling inbound and outbound calls to customers
- Contacting customers who have outstanding debt on their account
- Assist customers by ensuring they are back on track with outstanding payments
- Setting up payment plans for customers
- Setting up Direct Debits
- Calculating outstanding debt amounts
- Taking payments from customers
- Taking customers through their account providing a breakdown of their account.
- Explain debt to each customer and how this is made up and what is outstanding/owing
- Taking customers through steps to get their account back up to date and on track
- Trying to avoid customers being disconnected by offering solutions to make payments
Required experience:
- Previous experience working in similar environment and ideally within a customer collections role
- Able to work comfortably to targets
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLAs and KPIs
- MS Excel skills
- Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
- Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
- 22 days holidays plus bank holidays
- Opportunity to buy additional holidays
- Access to Wrkit giving you access to Lifestyle Savings Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
- Cost of eyecare vouchers for eye examinations and money towards glasses if required
- Access to Capita pension scheme
- Access to Employee Assistance Programme
- Life Assurance Benefit
- Cycle2Work Scheme
The Recruitment Process
Once youve submitted your application a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria youll move to the next steps to complete a screening form.
Location:
Little IslandIrelandTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Employment Type
Full-Time
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