Senior Operation Manager for D&A
Senior Operation Manager for D&A
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
IS Service OwnerAs an IS Senior Operations Manager for Data & Analytics (D&A) you will take on challenges that transform industries and drive innovation. At ABB we provide you with market-leading expertise cutting-edge technology and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.
In this role you will be responsible for:
- Building maintaining and continuously improvingthe application operations framework in alignment with customer needs and the IS operating model.
- Overseeing daily operationsof the application portfolioincluding Snowflake Microsoft Power BI Microsoft Azure and AI/ML solutionsensuring effective execution of incident problem change and release management processes.
- Managing service deliveryfrom internal teams and third-party suppliers including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.
- Acting as the single point of contactfor customers ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.
- Ensuring compliancewith all security regulatory and governance requirements across assigned applications.
- Gathering and analyzing feedbackfrom customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.
- Serving as People Managerfor assigned team members by:
- Setting clear goals and expectations
- Conducting regular performance reviews
- Supporting individual development plans
- Fostering a collaborative inclusive and high-performing team culture
- Identifying and addressing skill gaps through coaching training and mentoring
- Preparing and leading OpCo and SteCo meetingswith senior management and C-level stakeholders to ensure alignment on strategy performance risks and key initiatives.
Key requirements:
- ABachelors degreein a technical discipline (e.g. Computer Science Engineering Information Systems)
- 10 years of experiencein Data Modeling Data Warehousing People Management and IT Operations
- 2 years of hands-on experiencewith Snowflake and Microsoft Azure
- Strong knowledge of:
- Data warehouse architecture ETL tools and business requirements gathering
- Software development methodologies (e.g. Agile DevOps)
- ITIL frameworks and best practices
- Programming languages particularly SQL
- Fluency in English(spoken and written minimum C1 level)
- A mindset focused oninnovation ownership and continuous improvement
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Manager
Employment Type
Full-Time
