Sales Group Admin - Binondo, Manila

A. Purpose of Position

Tosupport sales byperformingproactivelycustomer service functionssuch as:processing payments of customers ordersprocessing documents related to customers paymentapplication and other admin tasks.

Duties &Functions:

• Processing & monitoring of payments

• Assistsales in handlingenrollment and endorsementof customers paymentapplication documentsincluding EWT requirementsas needed

• AdvisingCustomers of declined transactions and re-processingofpayment as needed

• Perform other admin tasks as needed

B. Accountabilities

1. Distribution/Programs Toorient & update oneselftothe different payment processes and systemsas implemented by the company.

1. Accounts Receivables Toassistthe Sales Team Managers/Account Officers/Customer Service Specialistsand Customersin processing/ to connect to IVRS as needed.

1. Attendance Topitch-inproactively& to look responsibly at oneself as an important team member whenever presence is needed. Maintains a good attendance record by avoiding unwarranted tardiness and absences from work.

1. Personnel Development To continuallyseek forpersonal growth &development by adopting new skills & increasing knowledge that will enhanceeffectivity& efficiency.

1. Communication & Information System To foster open communication within the team & toutilizerelevantinformation to effectivelyassisttheTeam Mangers/Account Officers/Customer Service Specialists. To keep notes on all transactions with customersandto ensure proper endorsement/update on status of requesttoTeam Managers/Account Officers/Customer Service applicable on potential improvements in current processes based on ones experience in handling payments.

1. Sales Activity Management & Control To provide administrative & clerical support to the department collating and organizing payment application forms/documents from customers whether via hard copye-mailor other online platforms. Tosafe keepdocumentsupholding data privacy as governed by our corporate endorsement toappropriate departmentor personsother admin tasks as neededetc. To keep an up-to-date performance attendance customer requests and complaints promptly and meetings andtrainings.

1. Asset Management Tomaintainfunctionality and be accountable to all assets no missing assetsmaintainan up-to-date CAL.

1. Trade Relations Entertains a positivemoment of truthto all internal/external customers andassistingthem whenever & customers with their paymentprocessing or with customers in a friendly courteous and professional way. Tomaintainproductive working relationship with the customers while ensuring proper decorum on the job.

C. Major or Unusual Problems

1. Handling customer complaints relating to concerns other than payment.

D. Principal Contacts

1. Internal (day-to-day) Sales Treasury

1. Internal (occasional) MIS Accounting HR

1. External (day-to-day) - Customers