Key Account Manager
Key Account Manager
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Job Description
Key Account Manager Enterprise Customers
Location: Beijing China
Company: Telesign
Industry: CPaaS (Communications Platform as a Service)
About Telesign
Telesign is a leading CPaaS provider delivering innovative communication and digital identity solutions to enterprises worldwide. Our cutting-edge technology helps businesses secure transactions streamline customer engagement and prevent fraud.
Job Overview
We are seeking a dynamic and results-driven Key Account Manager (KAM) to manage and grow our enterprise customer base in China. The ideal candidate will have a strong background in the CPaaS industry with a proven track record of maintaining key accounts driving upsell/cross-sell opportunities and ensuring customer success.
Key Responsibilities
- Account Management: Serve as the primary point of contact for Telesigns enterprise customers ensuring high satisfaction and long-term retention.
- Revenue Growth: Identify and execute upsell/cross-sell opportunities within existing accounts to expand Telesigns footprint.
- Customer Success: Work closely with customers to understand their business needs align Telesigns solutions and drive adoption.
- Strategic Planning: Develop and implement account growth strategies including contract renewals expansions and new use cases.
- Stakeholder Engagement: Build strong relationships with C-level executives technical teams and procurement departments.
- Collaboration: Partner with Sales Product Marketing and Support teams to deliver a seamless customer experience.
- Market Insights: Stay updated on industry trends competitor activities and customer needs to position Telesign effectively.
Qualifications & Experience
- 5 years of experience in Key Account Management Enterprise Sales or Customer Success in the CPaaS cloud communications or SaaS industry.
- Proven track record of managing and growing **large enterprise accounts** in China.
- Strong understanding of APIs cloud communications authentication fraud prevention or digital identity solutions.
- Excellent negotiation presentation and relationship-building skills.
- Ability to navigate complex sales cycles and work with cross-functional teams.
- Fluent in English and Mandarin (written and spoken).
- Bachelors degree in Business Marketing or a related field.
Why Join Telesign
- Opportunity to work with global enterprise customers in a fast-growing CPaaS leader.
- Competitive salary commission and benefits.
- Collaborative and innovative work environment.
- Career growth in a dynamic industry.
If you are a strategic thinker with a passion for driving customer success in the CPaaS space wed love to hear from you!
Required Experience:
Manager
Employment Type
Full Time
