Key Account Manager

Key Account Manager Enterprise Customers
Location: Beijing China
Company: Telesign
Industry: CPaaS (Communications Platform as a Service)

About Telesign

Telesign is a leading CPaaS provider delivering innovative communication and digital identity solutions to enterprises worldwide. Our cutting-edge technology helps businesses secure transactions streamline customer engagement and prevent fraud.

Job Overview

We are seeking a dynamic and results-driven Key Account Manager (KAM) to manage and grow our enterprise customer base in China. The ideal candidate will have a strong background in the CPaaS industry with a proven track record of maintaining key accounts driving upsell/cross-sell opportunities and ensuring customer success.

Key Responsibilities

• Account Management: Serve as the primary point of contact for Telesigns enterprise customers ensuring high satisfaction and long-term retention.
• Revenue Growth: Identify and execute upsell/cross-sell opportunities within existing accounts to expand Telesigns footprint.
• Customer Success: Work closely with customers to understand their business needs align Telesigns solutions and drive adoption.
• Strategic Planning: Develop and implement account growth strategies including contract renewals expansions and new use cases.
• Stakeholder Engagement: Build strong relationships with C-level executives technical teams and procurement departments.
• Collaboration: Partner with Sales Product Marketing and Support teams to deliver a seamless customer experience.
• Market Insights: Stay updated on industry trends competitor activities and customer needs to position Telesign effectively.

Qualifications & Experience

• 5 years of experience in Key Account Management Enterprise Sales or Customer Success in the CPaaS cloud communications or SaaS industry.
• Proven track record of managing and growing **large enterprise accounts** in China.
• Strong understanding of APIs cloud communications authentication fraud prevention or digital identity solutions.
• Excellent negotiation presentation and relationship-building skills.
• Ability to navigate complex sales cycles and work with cross-functional teams.
• Fluent in English and Mandarin (written and spoken).
• Bachelors degree in Business Marketing or a related field.

Why Join Telesign

• Opportunity to work with global enterprise customers in a fast-growing CPaaS leader.
• Competitive salary commission and benefits.
• Collaborative and innovative work environment.
• Career growth in a dynamic industry.

If you are a strategic thinker with a passion for driving customer success in the CPaaS space wed love to hear from you!