Sr. Manager Student Lending Product Management

Location:

Our mission is to guide individuals through every stage of their student loan journey - making higher education more accessible and affordable from start to finish.
From in-school private lending advice and options to personalized education on both federal and private loan options we empower borrowers with the knowledge tools and products they need. At KeyBank we build and offer student lending solutions that help people feel in control of their financial future including:

• Student Loan consultative services personalized 1:1 assistance designed to support clients throughout their entire student loan journey from start to finish.
• Student loan refinancing helping borrowers break free from high-interest rates or reduce monthly payments.
• Private in school student loan options offering low rates people-first service and flexible payment options via our partners.
• We are committed to helping students and families live their best lives free from the stress of student debt.

Role Overview

This position will be at the crux of an exciting time at KeyBank and will:

• Lead the growth and performance of the business taking full ownership of the P&L including the strategy and product management for our full set of student loan solutions and products.
• Define and refine the overarching strategy to drive success and scalability
• Align manage and collaborate with dynamic cross-functional teams including Product Design Engineering Marketing Operations Data & Analytics Risk Finance Pricing and Capital Markets to drive growth and achieve annual goals.
• Drive key product initiatives from ideation to execution.

Responsibilities

• Own the end-to-end customer journey from Origination to Servicing.
• Shape and execute a multi-year vision strategy and plan to scale the businesses which includes consultative services loan refinance marketplace lenders and in school lending.
• Communicate and lead both short- and long-term goals while driving profitability and managing KPIs such as NPS NIM CAC and funnel conversion.
• Assist in the management and growth of the Student Loan Consultative services and teams.
• Lead new product development initiatives in the student loan space identifying opportunities to expand and enhance our offerings with an initial focus on in school lending solutions.
• Own pricing strategy and collaborate closely with Capital Markets to ensure sustainable and competitive lending solutions.
• Collaborate with Affiliate/Partnerships the Consumer Bank and Marketing teams to identify and secure strategic partnerships.
• Establish strong partnerships with critical cross functional teams including digital product management and technology teams to oversee the digital products that support student lending including ownership of product and technology roadmaps.
• Accountable for all student loan related risk management activities ensuring business remains well managed across all relevant bank areas of Risk Management.

Qualifications

• A minimum of 10 years of experience in product management product development finance and/or general management.
• Financial services experience required; student lending experience is a major plus.
• Demonstrated experience as a strategic thought leader and project manager.
• Strong people leadership and emotional intelligence.
• Proven success managing high-performing cross-functional teams.
• Exceptional collaboration and influencing skills
• Data-driven decision-making and strong analytical skills.
• Creative problem-solving approach.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.