Customer Care Advocate
Customer Care Advocate
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Customer Care Advocate II serves as the primary contact for requests for orders quotes product questions as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise ownership accountability and responsiveness. CCA II receives general product systems and process training on all general MCS products.
Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise ownership accountability cross departmental collaboration and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking dynamic global Customer Care Team responsible for creating customer loyalty reducing customer effort and delivering solutions in every step of the customer journey ultimately enabling growth. Join a team of highly motivated professionals with can do attitudes a willingness to learn and a passion for process improvement
Education Experience & Skills Required
- 4 Year College Degree
- Two years of professional customer care experience preferred
- Strong communication/interpersonal & organizational skills
- Demonstrated proficiency in keyboarding skills Ability to type approx. 45 words per minute
- Experience with business tools such as SharePoint MS Teams Windows Operating Systems required.
- Basic to Intermediate Excel Skills preferred
- Experience with Oracle &/or SAP (or other ERP systems)
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics preferred.
- Experience navigating and utilizing corporate websites & eCommerce platforms
- Demonstrated mechanical or technical aptitude preferred
- Demonstrated patience and approachability with other team members
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong ability to manage daily workload
Job Responsibilities
- Dedication to 80-20 overserve strategies
- Handles internal & external customer inquiries quotes & orders utilizing established standard operating policies & procedures.
- Responsible for building strong customer relationships and delivering customer-centric solutions
- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
- With Initial Direction & Supervision take on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
- Handles standard customer escalations autonomously with first contact resolution when possible.
- Work with internal teams with a high sense of accountability and urgency
- Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged late or incorrect products
- Participant in training initiatives within department
- Calls are recorded for training and quality purposes
Leadership Competency
- Customer Focus Building strong customer relationships and delivering customer-centric solutions.
- Action Oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.
- Plans & Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.
- Manages Conflict Handling conflict situations effectively with a minimum of noise.
- Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .
Employment Type
Full-Time
