Associate Director, Patient & SP Services
Associate Director, Patient & SP Services
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$ 132300 - 245700
1 Vacancy
Job Description
Job Description Summary
The Associate Director Patient & SP Services will manage day to day hub operations for Sandoz Patient Service and Specialty Fee for Service programs. Duties will include overseeing patient service vendors ensuring all SLAs are met or exceeded anticipating/identifying/resolving potential operational challenges overseeing accurate and timely reporting of results monitoring program budgets and ensuring all legal regulatory compliance and pharmacovigilance requirements are being met. Associate Director will also interact regularly with brand teams and other internal functional areas including finance legal safety quality training and others as needed.Job Description
Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.
Now as an independently listed company Sandoz aims to increase its strategic focus operate with greater agility set clearer business objectives enhance shareholder returns and strengthen its culture for us the Sandoz associates. This is an exciting time in our history and by creating a new and ambitious path it will provide a unique opportunity for us all both professionally and personally.
Join us as a Founder of our new Sandoz!
Position Location:
This position will be located at the Princeton NJ US Headquarters site. Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will have the ability to be located remotely. Preference will be given to local candidates not requiring relocation.
Major Accountabilities / Your Key Responsibilities:
Your responsibilities include but not limited to:
Development and management of monitoring programs for Patient and Specialty Services programs.
Work closely with key stakeholders across the organization to ensure ongoing compliance and alignment.
Serve as meeting host for monthly compliance committee meetings; including agenda creation content preparation and documentation of minutes and action items.
Work closely with program vendors to address and manage external and internal procedures to ensure compliance.
Communicate monitoring outcomes and procedure updates to senior leadership
Perform all job responsibilities in full compliance with our Code of Conduct and all Sandoz policies and acts as a role model for integrity by visibly and consistently acting the values of our Code of Conduct and championing adherence to all Sandoz policies
Key Capabilities Required:
Data Analytics: Strong emphasis on utilizing data analytics and continuous improvement to shape and manage program needs performance cost and outcomes. Accountable for the success of assigned programs as well as compliance and monitoring oversight to comply with the quality system and program guidelines
Program operations: Lead day to day operations of assigned patient service and SP FFS programs. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety legal and regulatory requirements. Collaborate with vendor to update business rules as appropriate.
Vendor management: Serve as primary liaison between Sandoz and the hub vendor & SP partners. Anticipate and address program challenges. Work closely with vendor to track and meet or exceed all program SLAs.
Reporting: Work with hub vendor and data management to ensure that all key hub data is reported on time and accurately through the data portal. Work with vendor to prepare ad hoc reports as needed.
Pharmacovigilance: Collaborate with vendor and Sandoz safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Sandoz guidelines. Serve as point person to help coordinate required audits of hub vendor and SP FFS contracts.
Co-pay program: Oversee operations for co-pay program for products available through the hub. Coordinate co-pay card enrollment through the hub. Develop and update co-pay program enrollment forms. Serve as key liaison with co-pay program vendor. Ensure timely reporting of key co-pay program data and that all co-pay program SLAs are met or exceeded. Collaborate with brand team to develop co-pay program offers & mitigation efforts.
Budgeting: Develop maintain and meet all program budget requirements. Assist with forecasting. Provide stakeholders including brand finance & leadership with timely alerts regarding potential budget overages.
What youll bring to the role:
Required Qualifications:
Education:
BA/BS Degree
Experience (Required):
Minimum of 7 years industry experience in a role responsible for patient support and/or specialty pharmacy fee for service agreements
Sandoz offers a generous employee benefits package that includes a competitive salary health insurance coverage for medical prescription drugs dental and vision a generous company match for retirement savings accounts and generous paid time off. We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility in designing a schedule that works for our associates and the business.
The pay range for this position at commencement of employment is expected to be between
$132300 and $245700/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
On September 30 2021 Sandoz entered into a 5-year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations CIA-related deliverables and any relevant audit monitoring or Independent Review Organization (IRO) remediation.
Why Sandoz
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz a leader in this sector touched the lives of almost 500 million patients last year and while we are proud of this achievement we have an ambition to do more!
With investments in new development capabilities state-of-the-art production sites new acquisitions and partnerships we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost high-quality medicines sustainably.
Our momentum and entrepreneurial spirit are
The future is ours to shape!
Sandoz EEO Statement:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Sandoz Reasonable Accommodations Statement:
Sandoz Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an email to or call 1- and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
#Sandoz
EEO Statement:
Sandoz Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
Sandoz Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please connect with us outling the job requisition number in your message.
Salary Range
$132300.00 - $245700.00Skills Desired
Building Construction Business Development Business Networking Business Partners Business Strategy Collaboration Corporate Development Curiosity Decision Tree (Forecasting Model) Diversity & Inclusion Finance Go-To-Market Strategy Influencing Skills Key Account Management Leadership Lean Six Sigma Management Consulting Pmp (Project Management Professional) Strategic Planning Transformation ProgramsRequired Experience:
Director
Employment Type
Full-Time
