Instant Issuance Support Agent
Instant Issuance Support Agent
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
About This Role:
The roles primary responsibility is to assist the partners participating with instant issuance with hardware support audit support error resolution basic troubleshooting and inventory responsibilities. The role will also be responsible for accurate data entry as well as prompt response times to issues.
Handle inbound and outbound calls from both partner locations and internal groups participating in Instant Issuance.
Accurately enter track and report daily data requirements.
Assist with daily auditing of assigned locations.
- Enter daily audits provided by partners and compare the information against the server data for the specific location.
- Identify and correct any discrepancies related to normal daily activity.
- Escalate any discrepancies that cannot be attributed to normal daily activity.
- Process and track customer card requests from assigned partners.
Assist with error resolution and basic troubleshooting of instant issuance equipment within department standards.
Work independently and make decisions on issue escalation with minimal supervision.
Understand and comply with bank policy laws regulations and the banks BSA/AML Program as applicable to your job duties
- Complete compliance training and adhere to internal procedures and controls as required.
- Report any known violations of compliance policy laws or regulations
- Report any suspicious customer and/or account activity
Exhibit professional behavior and promote positive working relationships.
- Adhere to all work schedules and attendance guidelines.
- Accountable for continuous best efforts to complete the job assigned.
- Exercise a willingness to be a resource to colleagues.
- Proactive and respectful in all relationships.
The Ideal Candidate for This Role:
High school diploma. Minimum 9 months prior customer service or related experience. Strong analytical skills. Strong critical thinking and logic skills Ability to work both independently and collaboratively in a team setting. Knowledge of Microsoft Office. Strong multi-tasking ability. Flexibility to support additional or varying shift schedules. Candidate must have excellent customer support skills adaptable to changing environment and proactive problem solving skills. Prior technology troubleshooting experience desirable.
Candidates must possess unrestricted work authorization and not require future sponsorship.Compensation:
Compensation range (base pay): $36720.00-$58752.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
