Senior Manager, Fraud Investigations

Job Description:

About the Role:

Remitly is seeking a team manager to lead our Fraud Investigation Specialists. Your team is a key member within the Remitlys Identity & Trust Programs Team and provides investigative insights on fraud and scams. The position is based in our Cork office (on a hybrid basis with a minimum of 3 days a week onsite) and will directly report into the Senior Manager of Fraud Program Management. This position provides the unique experience to drive operational excellence through both strategic and tactical work in order to manage fraud at a scaling company.

You Will:

• Lead support and develop a team of investigation specialists across multiple risk themes and geographies
• Partner with cross-functional global teams and ensure your team is positioned to provide required support
• Guide your team on effective prioritization and manage stakeholder expectations
• Communicate with key management stakeholders across different business units on issues trends and opportunities
• Manage the performance of your team to define metrics and behaviors while supporting each team member with their growth and professional development

You Have:

• Bachelors degree financial crimes certifications such as CFCS or CFE or equivalent experience
• 7 years of experience in financial crimes ideally within the fraud and scams domain specifically in risk operations or investigations
• Prior experience of managing a team of people operating in the fraud space
• Experience building scaled fraud operations at a quickly growing company
• Ability to execute and deep dive on fraud events leveraging your teams expertise effectively in order to drive impactful outcomes
• Understanding of common fraud (account takeover stolen information etc.) scams (elder abuse romance scams etc.) and AML (money mule high fees etc.) typologies
• Flexible schedule to work with the Seattle HQ when needed that might be different from your regular work hours. Occasionally you will be asked to provide your support during non-business hours when we are experiencing an acute attack. This role is exempt from overtime pay
• Basic experience building queries via SQL and data visualization (e.g. Tableau Mode)
• Previous experience in risk detection rule writing and managing financial crime investigation specialists

#LI-Hybrid

Our Benefits:

• 34 days of vacation (including public holidays)
• Group private medical insurance
• Group pension (6% contributed) and group income protection
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Learning and Development Benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancy-related conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.