Temporary Program Specialist II
Temporary Program Specialist II
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Job Description
ABOUT THE POSITION
The County of Riversides Temporary Assignment Program (TAP) seeks to fill a Temporary Program Specialist II positionto support the Department of Public Social Services (DPSS); Custodian of Records Unit located in Riverside CA.
Key ResponsibilitiesConfidential Records Management
- Locate and review requested case records.
- Conduct quality assurance reviews for accuracy and completeness.
- Interpret legal documents and apply court-ordered redactions.
- Copy prepare and transfer confidential files according to agency protocols.
Grievance Hearing Preparation
Evaluate hearing requests for eligibility and legal compliance.
Draft regulatory justification for grievance denials or prepare alternative responses.
Maintain up-to-date knowledge of investigation procedures CANRA and relevant laws.
Facilitate evidentiary meetings and communication between parties.
General Administrative Support
Respond to executive inquiries subpoenas and court-related emails.
Answer phone calls and address urgent or sensitive requests.
Greet and assist visitors in the lobby ensuring high-quality customer service.
The department seeks candidates with the following:A Bachelors degree in social work social services or a related field.
Child welfare experience.
Work Schedule: 9/80; 7:30 am - 5:00 pm
Meet the Team!
About Us - Dept. of Public Social Services
To learn more aboutTAP:
OF ESSENTIAL DUTIESAnalyze new and revised legislation which govern social services and/or child support programs to determine impact upon operations; analyze existing operations and procedures within an assigned area.
Conduct studies and make recommendations for procedural or organizational changes including staffing requirements and costs; plan and coordinate the implementation of program changes with systems (EDP) and other departmental areas.
Oversee general complaint function: investigate complaints involving various social services and child support programs.
Develop and review departmental policies and procedures to ensure compliance with state and federal legislation regulations and directives.
Compose organize and revise departmental policy and procedure manuals; may plan and coordinate the development of new and revised programs contracts and interagency agreements with department staff other County departments and community agencies.
Act as a technical expert or resource person to department staff and other interested individuals regarding social services and/or child support program policies and procedures.
Research analyze and prepare recommendations regarding special projects assigned by the Director of Public Social Services Director of Child Support Services or other administrative staff.
Compose selected correspondence reports and directives for use by the Director and designated staff members in public hearings and meetings with state officials.
Correspond with and act as a department liaison with various state agencies and departments; may serve as a department representative on various social services assistance committees.MINIMUM QUALIFICATIONS
OPTION I
Education: Graduation from an accredited college or university with a Bachelors degree in social welfare social or behavioral sciences social/human services counseling or a closely related field.
Additional caseworker experience in the program for which the position is being filled may be substituted for the required education on the basis of one year of experience for 30 semester or 45 quarter units of college level coursework.
Experience: One year of lead or supervisory caseworker experience in the program for which the position is being filled.
OPTION II
Experience: One year of experience comparable to a Program Specialist I in a Department of Social Services.
Knowledge of: Principles philosophies and operations of social services and/or child support programs; the federal state and local social services and/or child support programs and their supporting legislation; available sources of social services rules and regulations; principles of organization planning research and analysis.
Ability to: Interpret new and revised regulations and project possible and/or probable impacts to the department; develop revise and implement departmental operating policies and procedures; define organizational procedural and resource allocation problems; collect organize and evaluate pertinent data define and validate conclusions identify alternative solutions and project consequences of decisions and recommendations; may perform mathematical and statistical computations required for cost analysis reports and record keeping; prepare clear concise and complete reports correspondence directives and manuals; speak effectively in groups and individual situations; establish and maintain effective line of communication and working relationships at all organizational levels; give and follow oral and written instructions; work in the presence of changing priorities and tight time schedules; operate a microcomputer and use a variety of applications software packages.SUPPLEMENTAL INFORMATION
For questions about this recruitment please contact Cindy Mendez at
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.
Required Experience:
Unclear Seniority
Employment Type
Temp
