Customer Service Manager
Customer Service Manager
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Job Description
At VIATRIS we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access Providing high quality trusted medicines regardless of geography or circumstance;
Leadership Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership Leveraging our collective expertise to connect people to products and services.
Our global portfolio includes best-in-class iconic brand-name products as well as global key brands; generics including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education outreach and better access to treatment.
For those driven to live their lives with purpose Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.
The Role & What You Will Be Doing
As our new Customer Service Manager you will be a key part of our Norway & Denmark Subcluster working from our office in Oslo. You will play a central role in ensuring smooth customer operations and high service quality across the supply chain from order handling to customer communication and logistics coordination.
Every day we rise to the challenge to make a difference and heres how the Customer Service Manager role will make an impact:
Manage the full customer order process (from order placement to invoicing) with a strong service mindset
Coordinate with our regional and local 3PL warehouses and freight forwarders
Issue and manage documentation to ensure timely and compliant shipping/import into Norway
Provide excellent customer service to pharmacies doctors patients and health institutions by phone and email
Handle day-to-day administrative tasks
Ensure transporters have the correct customs documentation for cross-border deliveries
Create customer orders into our ERP system (SAP)
Create and dispatch invoices to customers
Investigate and resolve order/invoice discrepancies (e.g. incorrect or damaged goods pricing issues)
Communicate stock availability and manage out-of-stock notifications to customers
Handle sample orders efficiently
About Your Skills & Experience
For this role were looking for a candidate who has an effective combination of the following qualifications skills and experiences:
Experience from a similar customer service or logistics role
Familiarity with ERP systems ideally SAP
Good understanding of import/export documentation and processes
Fluent written and spoken communication skills in Norwegian and English
A proactive and problem-solving mindset
A genuine desire to deliver great service every day
At Viatris we are dedicated to building a truly diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt fully align with every requirement we still encourage you to apply. You may just be the right candidate for this or other roles.
Why Viatris
At Viatris we offer competitive salaries benefits and an inclusive environment where you can use your experiences perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives.
Diversity & Inclusion at Viatris
At Viatris diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is but as it should be. If you would like to know more about what diversity equity and inclusion means to us please visit at Viatris
Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts please visit Viatris we offercompetitivesalaries benefitsandan inclusive environment where you can use your experiences perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
