Customer Service Officer(Travel)
Customer Service Officer(Travel)
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Customer Service Officer
Join a pioneering leader in the travel amenity industry known for creating exclusive tailor-made luxury experiences for airlines. Our client is seeking an exceptional Customer Service Officer to become a key player in their forward-thinking team. This is your chance to contribute to a company at the forefront of premium travel solutions
Job Description:
- Adhere to customer service procedures delivering exceptional Customer Excellence to our international clientele.
- Collaborate closely with our Sales Team liaising on projects with our Procurement and Product Development departments.
- Continuously enhance and uphold the utmost level of Customer Satisfaction promptly addressing customer inquiries with precise and professional responses.
- Prepare tender submissions samples presentations calculations and quotations.
- Proactively devise and oversee project plans providing regular updates to the Sales Team and Customer Service Manager.
- Generate Sales Orders track new orders and oversee forecasts and deliveries until project completion.
- Follow up on customer payments.
- Address complaints promptly ensuring resolution within expected time frames while prioritizing customer satisfaction.
Job Requirements
- Holder of a degree preferably in Business Administration Supply Chain or related fields
- Minimum 1 - 4 years of experience in customer service merchandising or sales support within international trading organizations (Fresh graduates are encouraged to apply!)
- Demonstrate confidence outgoing personality strong teamwork skills and exceptional interpersonal abilities
- Thrive in a fast-paced work environment exhibit strong organizational skills and effectively manage time
- Display a willingness to learn and a high sense of responsibility
- Exhibit attention to detail a proactive problem-solving mindset effective interpersonal communication skills and the ability to collaborate within a team
- Possess excellent written and verbal English skills with fluency in Cantonese and Mandarin being essential
- Proficient in MS Office applications including Word Excel Chinese Word Processing and PowerPoint
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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