Technical Account Manager
Technical Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 100000 - 175000
1 Vacancy
Job Description
About LILT
AI is changing how the world communicates and LILT is leading that transformation.
Were on a mission to make the worlds information accessible to everyone regardless of the language they speak. We use cutting-edge AI machine translation and human-in-the-loop expertise to translate content faster more accurately and more cost-effectively without compromising on brand voice or quality.
At LILT we empower our teammates with leading tools global collaboration and growth opportunities to do their best work. Our company virtuesWork together win together; Find a way or make one; Quicker than they expect; Quality is Job 1guide everything we do. We are trusted by Intel Corporation Canva the United States Department of Defense the United States Air Force ASICS and hundreds of global Enterprises. Backed by Sequoia Intel Capital and Redpoint were building a category-defining company in a $50B global translation market being redefined by AI.
About the Role:
As a Technical Account Manager at LILT you will be a critical link between our core engineering teams and our most complex and strategic customers. Youll be on the front lines working directly with a handful of complex clients to understand their unique needs integrate LILTs platform into their existing workflows troubleshoot technical challenges and provide expert guidance. This role requires a strong technical foundation business acumen excellent communication and problem-solving skills and a passion for customer success. You will thrive in a dynamic environment embracing the opportunity to travel and work collaboratively with diverse teams.
Responsibilities:
Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients including system integration API configuration and workflow optimization.
Solution Design and Implementation: Collaborate with Sales Solutions Architects and Product teams to design and implement customized LILT solutions that meet specific client requirements driving their business outcomes.
On-Site Engineering: Ability to gather requirements propose a product solution and implement it via code on-site with customers.
On-site Support and Training: Provide on-site technical support and training to client teams ensuring successful adoption and utilization of the LILT platform.
Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues diagnosing problems implementing solutions and ensuring timely resolution.
Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILTs features and capabilities within their environment focused on addressing complex enterprise workflows.
Feedback Loop: Act as a crucial feedback channel relaying client needs technical challenges and product improvement suggestions back to the core Engineering and Product teams.
Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation including integration guides best practices and troubleshooting steps. Contribute to internal knowledge sharing initiatives.
Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally.
Qualifications:
Bachelors degree in Computer Science Engineering or a related technical field.
4 years of experience in a customer-facing technical role such as Solutions Engineer Sales Engineer Technical Consultant or Support Engineer.
Strong AI knowledge including an:
Understanding of how LLMs are trained and how inference works
Understanding of batch learning on-line learning and context windows and how to use them to improve customer value
Understanding of the trade-offs of inference speed learnings model sizes and costs
Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements
Understanding or demonstrated experiencing using MCP to build agentic workflows
Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives.
Strong understanding of software integration principles and experience working with APIs (RESTful SOAP).
Proficiency in at least one programming or scripting language (e.g. Python JavaScript).
Experience with enterprise software deployments and integrations.
Excellent problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues.
Exceptional communication presentation and interpersonal skills with the ability to explain technical concepts to both technical and non-technical audiences.
Strong customer-centric mindset with a passion for ensuring client success.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience with translation management systems (TMS) or localization workflows is a plus.
Familiarity with cloud platforms (e.g. AWS Azure GCP) is a plus.
Fluency in multiple languages is a plus.
What We Offer:
Competitive salary and benefits package.
Opportunity to work with cutting-edge AI technology in a rapidly growing industry.
A dynamic and collaborative work environment.
Significant opportunities for professional growth and development.
The chance to make a real impact on global communication and business.
Our Story
Our founders Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley they both worked on language technology to make information accessible to everyone. While together at Google they were amazed to learn that Google Translate wasnt used for enterprise products and services inside the quality just wasnt there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time machine translation didnt meet the quality standard for enterprise translations so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services LILT has prioritized investments in Large Language Models human-in-the-loop systems and now agentic AI.
With AI innovation accelerating and enterprise demand growing the next phase of LILTs journey is just beginning.
Our Tech
What sets our platform apart:
Brand-aware AI that learns your voice tone and terminology to ensure every translation is accurate and consistent
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
100 native integrations with systems like Adobe Experience Manager Webflow Salesforce GitHub and Google Drive to simplify content translation
Human-in-the-loop reviews via our global network of professional linguists for high-impact content that requires expert review
LILT in the News
Featured in The Software Reports Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
LILTs continues to be an intellectual powerhouse holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
Check out all our news on our website.
Information collected and processed as part of your application process including any job applications you choose to submit is subject to LILTs Privacy Policy at LILT we are committed to a fair inclusive and transparent hiring process. As part of our recruitment efforts we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications including rsum screening assessment scoring and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns require accommodations or would like to opt-out of the use of AI in our hiring process please let us know at
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Required Experience:
Manager
Employment Type
Full-Time
