P&O Technology Product Owner PTD&I-2

Job Description Summary

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

The P&O Technology Product Owner acts as owner of specific P&O technologies/modules including but not limited to systems in scope of Talent Acquisition Learning Performance Management Talent Management Rewards People Experience and Services systems. This role involves managing and maintaining various P&O systems (GxP and non GxP) to provide knowledge and guidance resolve issues and incidents implement system changes and supports the delivery of vendor releases. The role directly fulfils service requests and resolves incidents with their combined functional knowledge and technical skills to enhance user experience improve process efficiency and ensure compliance with industry and company-specific requirements.

The role reports directly to the Global Head P&O Technologies.
The P&O Technology Product Owner will partner with PTDI teams P&O business stakeholders ( COEs PS&S) and DDIT organization for all aspects related to current technologies.

Job Description

Key Responsibilities:

• Change and Release Management: Partner with business representatives & DDIT to build automate and release solutions based on system best practices and business priorities and ensure P&O solutions are designed consistently and in full alignment with the overarching architecture design and principles.

• System Management: Lead the business delivery of vendor upgrades and releases according to the vendor release calendar. Ensure systems are optimally configured to support business requirements and maintain validated status.

• Technical Support: Provide technical support to ensure good system health and efficient workflows.

• Service Management: Fulfil technology services requested including system enhancements from the service offering in line with service management and delivery standards and according to defined Good Service Practices (GsP) and Service Level Agreements.

• Reporting and Metrics: Produce and manage reports metrics and dashboards to provide relevant insights to business stakeholders. Analyse data to identify trends and areas for improvement.

• Vendor Management: Collaborate with vendors integration partners and Managed Service Providers (MSPs). Maintain strong relationships with vendors to ensure timely resolution of issues and implementation of enhancements.

• Compliance and Governance: Manage systems that are under scope according to the applicable guidelines such as Information management framework data integrity framework CFR 21 Part 11 and other regulatory requirements.

• Communication and Collaboration: Proactively communicate on systems-related topics to the appropriate internal stakeholders within the Function and Service Delivery teams. Collaborate with teams to share expertise best practices and knowledge. Act as an advocate for P&O systems driving adoption.

• Documentation and Administration: In partnership with DDIT own configuration documentation (e.g. workbooks technical specs) and ensure timely updates of such documentation. Manage document administration activities create and maintain system related documentation processes and standards that meet internal controls.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

What youll bring to the role:

• Bachelors degree or equivalent experience in P&O systems or related field.

• Minimum of 5 years Knowledge and experience with P&O technologies and tools (e.g. Workday ServiceNow SAP HCM Cornerstone on Demand Avature Benify Gloat).

• Experience in system implementation configuration and support.

• Strong experience with Agile methodologies. Strong experience with Service Management and Delivery

• Excellent communication and interpersonal skills. Experience in a global matrixed environment is preferred.

Youll receive (applicable for CZ only):
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement); 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program choice of benefits from Benefit Plus Cafeteria in the amount of 12500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities join the Novartis Network here: and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If because of a medical condition or disability you need a reasonable accommodation for any part of the recruitment process or in order to receive more detailed information about the essential functions of a position please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Curiosity Employee Relationship Management (Erm) Hr Administration HRIS (Human Resource Management System) Hr Operations (Hr Ops) Hr Policies HR Service Delivery Human Resource Management System Human Resources (HR) Labour Law Life Insurance Organizational Development (OD) Payroll Resource Allocation Sdm Service Delivery Framework Strategic Human Resources Leadership Talent Development Talent Management